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List:       extremeprogramming
Subject:    Re: [XP] Customer doesn't trust our estimates
From:       Dale Emery <dale () dhemery ! com>
Date:       2003-03-31 20:36:49
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Hi Jose,

 > Now, after we've managed to have some separation of
 > responsibilities between programmers and Customer, our main
 > problem is that the customer does not trust our estimates.

Given the whole of your message, I'd say that not trusting 
estimates is a symptom of a larger relationship issue.  My guess 
is that your customer doesn't think you are attending to her 
interests.  If that's true, then nothing you can do with your 
estimates will help.

You've said that you cannot tell her that you are programming 
only 5-6 hours per day.  What stops you from telling her that? 
What do you expect would happen if you did?  What experience 
leads you to expect that?

Did you at any point negotiate with your customer about the 
Customer rights and responsibilities and the Programmer rights 
and responsibilities?  Perhaps your customer doesn't know what is 
expected of her, or what you are committing to.  Or perhaps she 
disagrees with those expectations and commitments.  Working 
through those might help you either to negotiate a better 
relationship, or learn that you will not be able to create a 
relationship you can accept.

Dale

-- 
E-mail: dale@dhemery.com
Web:    http://www.dhemery.com


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