'Re: [Elecraft] Elecraft customer service'

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List:       elecraft
Subject:    Re: [Elecraft] Elecraft customer service
From:       Bill Johnson <k9yeq () live ! com>
Date:       2018-03-30 1:57:06
Message-ID: RO1P152MB090785ACEA967300F1BF7A0E9CA10 () RO1P152MB0907 ! LAMP152 ! PROD ! OUTLOOK ! COM
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Whew!!!!

73,
Bill
K9YEQ

-----Original Message-----
From: elecraft-bounces@mailman.qth.net <elecraft-bounces@mailman.qth.net> On Behalf \
                Of richard kappler
Sent: Thursday, March 29, 2018 8:55 PM
To: Elecraft@mailman.qth.net
Subject: Re: [Elecraft] Elecraft customer service

I got my radio today, thanks entirely to Michelle at Elecraft. As explained \
previously, I called yesterday to inform Elecraft, ask about their process in cases \
like this. Michelle explained it to me carefully and clearly, then told me she would \
work on it from her end, but she probably wouldn't hear anything for 2-3 days. By \
yesterday afternoon she had opened a case with USPS.

As I understand it she also called the San Jose distribution center, called my local \
post office, determined it had erroneously been placed in a sort-by-hand bin instead \
of on a plane to the east coast. Last night it was on a plane, before sunrise it was \
on a truck to my local post office, and by noonish it was at my door.

Hooray for Elecraft customer service, God bless Michelle and, WOW! What a radio! \
Hooked it up and checked it out for about ten minutes, simply amazing.

Wayne, do me a favor, buy that young lady a coffee and a dozen roses, send me the \
bill.

Now I'm off to read. Thanks to all, 73

Richard, W2KAP

On Thu, Mar 29, 2018 at 12:44 AM Rick Tavan <rick@tavan.com> wrote:

> [OT] Phil's comment about PO boxes reminds me to remind readers about 
> two lesser known shipping concepts:
> 
> 1. Anyone with a PO box knows that they are for USPS mail only and won't
> accept mail from couriers like FedEx and UPS. Except that some 
> individual
> POs will let you have a package shipped by courier to the Post 
> Office's own
> street address plus your box number in some disguised format. You 
> have to
> talk to your postmaster.
> 2. In some rural areas, maybe others as well, some couriers subcontract
> final delivery to the USPS. That's fine if you have a mailbox, even 
> if the
> package is too big to fit and the mail carrier leaves it on your 
> porch or
> under your rural mailbox. But if you don't have a home mailbox or legal
> mail slot, and a courier accepts a package addressed to your street
> address, and then hands it off to the PO for delivery, USPS will 
> return the
> package to sender because it violates THEIR (USPS's) rules. The 
> courier's
> rules no longer apply. Catch 22 of sorts. (The one time it happened 
> to me,
> the shipper cancelled the order, refunded my money, then the 
> product went
> on sale a few weeks later and I reordered, saving $200, sort of poetic
> justice. Don't count on it!)
> 
> /Rick N6XI
> 
> 
> Rick Tavan
> Truckee, CA
> 
> On Wed, Mar 28, 2018 at 7:41 PM, Phil Kane <k2asp@kanafi.org> wrote:
> 
> > On 3/28/2018 5:43 PM, Rick Tavan wrote:
> > 
> > Another thing to check for missing packages is your neighbors.
> > > 
> > 
> > Good advice.  One other "wrinkle".  In general, I have goods sent to 
> > my P.O. Box unless he nature of the order indicates freight delivery 
> > or the shipper prefers home delivery.  In general, the USPS has been 
> > good, but lately I had not one, not two, but three instances where 
> > the tracking showed that it was delivered to the box several days 
> > before.  Turns out that the box clerk was either lazy or incompetent 
> > and did not leave the required pick-up notice in the box directing 
> > me to the counter.  In one case the station manager searched all 
> > over in the station for
> prescription
> > medications several days overdue and finally found it hidden away 
> > somewhere.  The moral of the story - get the tracking number from 
> > the shipper and follow it on line from the shipper's notification to 
> > the USPS through to the delivery attempts.
> > 
> > Although I haven't had occasion to use Elecraft customer support, I 
> > feel confident that it will be there when I need it.
> > 
> > ----
> > Phil Kane - Beaverton, OR
> > PNWR CP Hall MP 29.9 - OE District
> > 
> > ______________________________________________________________
> > Elecraft mailing list
> > Home: http://mailman.qth.net/mailman/listinfo/elecraft
> > Help: http://mailman.qth.net/mmfaq.htm
> > Post: mailto:Elecraft@mailman.qth.net
> > 
> > This list hosted by: http://www.qsl.net Please help support this 
> > email list: http://www.qsl.net/donate.html Message delivered to 
> > rtavan@gmail.com
> > 
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:Elecraft@mailman.qth.net
> 
> This list hosted by: http://www.qsl.net Please help support this email 
> list: http://www.qsl.net/donate.html Message delivered to 
> richkappler@gmail.com
> 
--
W2KAP

In any given circuit, the most expensive part will always sacrifice itself to protect \
the fuse. ______________________________________________________________
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