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List:       dhcp-client
Subject:    OFF-TOPIC BUT FUNNY (NOW) STORY RE: Any ideas on why my cable modem
From:       Gary Nielson <gnielson () charlotte ! infi ! net>
Date:       2001-08-03 16:39:59
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It took two weeks to figure out what was wrong. Suddenly, two weeks ago,
my dhcp connection to Road Runner was not working. I emailed RR several
times with information, but as soon as I said I used Linux, I was put on
hold while they tried to find a Linux expert because, as we all know, they
don't support Linux. I was pretty sure the problem was on their end.
People on this list counseled me that this was most likely, given that it
was working fine before and I made no changes.

Well, I kept nagging RR to get someone to check out their setup on their
end. I wrote several emails. Finally, I borrowed a friend's laptop with
Windows NT on it and attempted to load the RR software and connect with
Windows. It wouldn't work, the dialog box proclaiming I had a NIC card and
dhcp, but no connection -- it was likely I had no account at all.

No account at all?

I forwarded this finding to RR. An hour later, the phone rang. It was
RR. They finally checked their setup. My account had been deleted. Turns
out I had called the local Time Warner office a couple of weeks ago to
cancel HBO and Cinemax (I never watch those channels) and they cancelled
Road Runner instead.

I am back on RR with dhclient and I really don't know what the moral of
the story is except, Ted and everyone else who helped me on this
list: Yup, you were right.

Gary


On Thu, 19 Jul 2001, Dierking Kevin wrote:

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> 
> 
> Yeah, I just ran into this last Friday, depending on the cable modem type
> they (RR) have been experiencing problems, they actually escalated me three
> times before they fixed their error the next day, contact them and persist
> that it is their problem, as long as you know it is.  What happened to me
> was that they had to remove me from their system and re added my modem back
> now it works. Two other things make sure that your host name matches RR's,
> the other is to get the ip info from them and try the static method of
> addressing to verify connection. 
> 
> -----Original Message-----
> From: Gary Nielson [mailto:gnielson@charlotte.infi.net]
> Sent: Thursday, July 19, 2001 5:13 PM
> To: 'dhcp-client@isc.org'
> Subject: Any ideas on why my cable modem connection has ceased working?
> 
> 
>    *** From dhcp-client -- To unsubscribe, see the end of this message. ***
> 
> 
> I recently installed dhclient and my new cable modem connection was
> working great for about a week. Last night, my local Time Warner Road
> Runner service stopped service from midnight to 2 a.m. for routine
> maintenace. My machine was on the whole time. I leave it on all the
> time. Now, I have been unable to connect all day long. I called them and
> they said the service was back up as scheduled. I shut down both modem and
> pc several times and restarted fresh, without success. I have made no
> changes on my end. When I went to bed last night, I was happily online.
> 
> I am running Linux 2.2.14-5.0.14b with dhclient dhcp-3.0rc10. All the
> right LED lights are on. I know my NIC is ok. Tried switching Ethernet
> cables without any luck. 
> 
> dhclient says "No DHCPOFFERS received", "no working leases" and tells me
> the network is down. So is it me or is it them? Of course, they won't help
> me or even listen to me because I run Linux and they insist their network
> is up and working. Any help much appreciated. 
> 
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-- 
Gary Nielson
gary@garynielson.com




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