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List:       computerguys-l
Subject:    Re: Update; Computer Bogging Down
From:       Richard Puckett <richshar () VACOXMAIL ! COM>
Date:       2005-08-26 15:30:24
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Hello Computer Helpers,

    I just wanted to give you an update on this problem and thankfully, it's \
solution.

    There was a conflict between McAfee's Virusscan and Webroot's Spy Sweeper which \
developed after McAfee upgraded their 9.1.08 program to include scanning for spyware. \
The good news is that McAfee Virusscan 10.0.25 is compatible with Spy Sweeper's \
current version 4.0.4.

    Working with both Webroot and McAfee technicians for the past 3 weeks helped \
narrow down the issue, although they could not fix it. Webroot correctly said the \
problem was related to McAfee's Virusscan adding spyware sweeps to it's program. \
McAfee's tech support said it was my fault for running two anti-spyware programs \
together (despite the fact that Virusscan is an anti-virus program and they sell a \
separate anti-spyware program which I do not have). They also denied any \
responsibility for the issue. Ultimately, it was McAfee's customer service who came \
through with the solution, albeit by accident. A wonderful tier 3 representative who \
did not want to lose my business upgraded my 9.1.08 Virusscan to 10.0.25 which \
resolved the 2 program's conflict. She also promised to alert the technicians to the \
resolution so they can better help their customers. I can't thank her enough for her \
help.

    More technical details are available if anyone needs them.
    
    I also want to once again thank everyone in this List who helped me work through \
to this resolution. I also have high praises for Sysinternal's Process Explorer which \
enabled me to see where the root of the problem was. 

    Many Thanks!

    Richard
  ----- Original Message ----- 
  From: Richard Puckett 
  To: COMPUTERGUYS-L@LISTSERV.AOL.COM 
  Sent: Saturday, August 06, 2005 3:44 PM
  Subject: Re: [CGUYS] Computer Bogging Down


  The Sysinternals Process Explorer came through! And the culprit is the
  WRSSSDK.EXE file of Spy Sweeper. This is the same file that last week, kept
  coming up as an error and shutting Spy Sweeper down and subsequently
  re-launching it. Webroot sent out new and improved software which resulted
  in the intermittent bogging down problem. Using Sysinternal's Process
  Explorer, it showed that WRSSSDK.EXE normally uses 0-11% of the CPU. But
  after 5 minutes, it would jump to 92.6% of the CPU and stay there for 1
  minute and 50 seconds and then revert down to the 0-11% range. When shutting
  down Spy Sweeper, the problem went away and only returned after launching it
  again. At this point, I will send this info to tech support at Webroot to
  see if they can resolve this issue of their "new and improved software
  version". I will report back with their solution/explanation.......



  > Sysinternals also has a utility called Process Explorer that shows all
  > running processes and their CPU usage:
  > http://www.sysinternals.com/Utilities/ProcessExplorer.html
  >
  > Sheri
  >


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