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List:       computerguys-l
Subject:    consumer complaint letter book
From:       baubo <baubo () QWEST ! NET>
Date:       2003-07-31 17:47:04
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"There's actually at least one book that tells you how to write
effective letters of complaint, what words to use (e.g. I'm OUTRAGED at
your employee's conduct), and what strategies to use (stick to the facts
of the case, tell them what you want them to do, etc.)"

One book is called _Shocked, Appalled and Dismayed!_ by Ellen Phillips,
ISBN 0-375-70120-6

Cheers, Rachel Lindstrom, Glendale AZ


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