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List: cisco-voip
Subject: Re: [cisco-voip] Third Party CDR Analysis
From: Tim Smith <tim.smith () enject ! com ! au>
Date: 2020-06-04 23:16:22
Message-ID: SYCPR01MB37415745E21319A38A0FFF98A9890 () SYCPR01MB3741 ! ausprd01 ! prod ! outlook ! com
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Unfortunately not for the actual media.
You just have to look at codecs negotiated, IP's and RTP packet counts.
This is more remote control manually for testing and troubleshooting.
I remember UnifiedFX did grab and stream the audio.
I think one of the other ones too - like VoipIntegration tools maybe.
UCExpert is the one Riverbed bought right?
It does more of that kind of synthetic testing stuff?
Variphy's biggest strengths and flagship features are Reporting/Analytics and the \
Snapshot/Change Management. But you can bundle in the other features and get a whole \
lot of tools for the budget - in one VM. That's one thing I really like.
Cheers,
Tim.
________________________________
From: Palmer, Brian <Brian.Palmer@bcbsfl.com>
Sent: Friday, 5 June 2020 6:00 AM
To: Tim Smith <tim.smith@enject.com.au>; Anthony Holloway \
<avholloway+cisco-voip@gmail.com>; UC Penguin <gentoo@ucpenguin.com>
Cc: cisco-voip voyp list <cisco-voip@puck.nether.net>
Subject: RE: [cisco-voip] Third Party CDR Analysis
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Can the two phones pass RTP between them to verify that SIP and RTP are functional?
We have UCExpert which has been in place for many years, but don't use it for a whole \
lot of things due to the interface not being very intuitive.
Brian Palmer | VoiceOps | DC6 3 355
904-905-8263 | Internal Ext: 58263
From: cisco-voip <cisco-voip-bounces@puck.nether.net> On Behalf Of Tim Smith
Sent: Wednesday, June 3, 2020 7:36 PM
To: Anthony Holloway <avholloway+cisco-voip@gmail.com>; UC Penguin \
<gentoo@ucpenguin.com>
Cc: cisco-voip voyp list <cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Third Party CDR Analysis
Disclaimer - I'm a Variphy partner - please don't take this as a sales pitch - just \
what I know about Variphy since it's mentioned here.
I love it. They have a really big install base.
For me Variphy's winning proposition is that it is modular and it addresses a bunch \
of needs in one.
My favourites
* CDR reporting, dashboards and alerts
* Remote phone control (pull up two phones - make them call each other - watch \
the call stats get graphed in real time
* Snapshots - pre and post-change or upgrade comparisons - even just regular \
daily monitoring - great in large clusters to keep an eye on things (this and audit \
logs have saved me plenty of time - tracking down mysterious "database issues" - \
which are really just helpdesk deleting the wrong thing 🙂
Specific to the CDR..
Variphy has Cradle to Grave which can be awesome explaining weird issues, or \
understanding call flows.
I think they do a good job catering to non engineers too..
We can publish dashboards
We can template reports
We can have shared search sets that can be re-used.. so you can give non tech people \
access - and also give them the building blocks to put things together - so they \
don't need to think about numbers etc.
Variphy is a fantastic team to work with. So if you are interested I would reach out \
and take it for a spin.
If every customer had Variphy then life would be a lot easier as a partner! (and I \
imagine as a helpdesk, admin, manager too etc)
Cheers,
Tim.
________________________________
From: cisco-voip <cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounces@puck.nether.net>> \
on behalf of Anthony Holloway \
<avholloway+cisco-voip@gmail.com<mailto:avholloway+cisco-voip@gmail.com>>
Sent: Thursday, 4 June 2020 7:37 AM
To: UC Penguin <gentoo@ucpenguin.com<mailto:gentoo@ucpenguin.com>>
Cc: cisco-voip voyp list \
<cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Third Party CDR Analysis
EXTERNAL SENDER WARNING. This message was sent from outside your organisation. Please \
do not click links or open attachments unless you recognise the source of this email \
and know the content is safe.
My personal experience is that it gets talked about a lot, but then never purchased. \
For mostly cost reasons, but I think it's also the fact that it's one more vendor, \
one more contract, one more vm, one more management touch point, etc., and is the \
data you'll get really that useful, to warrant all that?
I personally have really wanted to see someone buy the Variphy suite, as it also does \
DID management and a few other things.
I know the Donoma people post to this list often, so we might hear from them. Their \
website touts "telling a story" about the call, which I think is what most are \
missing. They just don't turn data into knowledge. I'd like to see Donoma pull that \
off, but again, I just don't see people buying anything.
On Wed, Jun 3, 2020 at 3:58 PM UC Penguin \
<gentoo@ucpenguin.com<mailto:gentoo@ucpenguin.com>> wrote:
I'm curious what third party CDR Analysis software is commonly used today and \
pros/cons of each?
Looking for something friendly for non-Engineers to run reports.
Thanks in advance
_______________________________________________
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<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; \
color: rgb(0, 0, 0);"> Unfortunately not for the actual media.</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; \
color: rgb(0, 0, 0);"> <span style="color: rgb(0, 0, 0); font-family: Calibri, Arial, \
Helvetica, sans-serif; font-size: 12pt;">You just have to look at codecs negotiated, \
IP's and RTP packet counts.</span><br> </div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; \
color: rgb(0, 0, 0);"> <span style="color: rgb(0, 0, 0); font-family: Calibri, Arial, \
Helvetica, sans-serif; font-size: 12pt;">This is more remote control manually for \
testing and troubleshooting.</span></div> <div style="font-family: Calibri, Arial, \
Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"> <span style="color: \
rgb(0, 0, 0); font-family: Calibri, Arial, Helvetica, sans-serif; font-size: \
12pt;"><br> </span></div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; \
color: rgb(0, 0, 0);"> <span style="color: rgb(0, 0, 0); font-family: Calibri, Arial, \
Helvetica, sans-serif; font-size: 12pt;">I remember UnifiedFX did grab and stream the \
audio.</span><br> </div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; \
color: rgb(0, 0, 0);"> <span style="color: rgb(0, 0, 0); font-family: Calibri, Arial, \
Helvetica, sans-serif; font-size: 12pt;">I think one of the other ones too - like \
VoipIntegration tools maybe.</span></div> <div style="font-family: Calibri, Arial, \
Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"> <span style="color: \
rgb(0, 0, 0); font-family: Calibri, Arial, Helvetica, sans-serif; font-size: \
12pt;"><br> </span></div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; \
color: rgb(0, 0, 0);"> <span style="color: rgb(0, 0, 0); font-family: Calibri, Arial, \
Helvetica, sans-serif; font-size: 12pt;">UCExpert is the one Riverbed bought \
right?</span></div> <div style="font-family: Calibri, Arial, Helvetica, sans-serif; \
font-size: 12pt; color: rgb(0, 0, 0);"> <span style="color: rgb(0, 0, 0); \
font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt;">It does more of \
that kind of synthetic testing stuff?</span></div> <div style="font-family: Calibri, \
Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"> <br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; \
color: rgb(0, 0, 0);"> Variphy's biggest strengths and flagship features are \
Reporting/Analytics and the Snapshot/Change Management. But you can bundle in the \
other features and get a whole lot of tools for the budget - in one VM. That's one \
thing I really like.</div> <div style="font-family: Calibri, Arial, Helvetica, \
sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"> <br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; \
color: rgb(0, 0, 0);"> Cheers,</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; \
color: rgb(0, 0, 0);"> <br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; \
color: rgb(0, 0, 0);"> Tim.</div>
<div id="appendonsend"></div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; \
color:rgb(0,0,0)"> <br>
</div>
<hr tabindex="-1" style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" \
style="font-size:11pt"><b>From:</b> Palmer, Brian <Brian.Palmer@bcbsfl.com><br> \
<b>Sent:</b> Friday, 5 June 2020 6:00 AM<br> <b>To:</b> Tim Smith \
<tim.smith@enject.com.au>; Anthony Holloway \
<avholloway+cisco-voip@gmail.com>; UC Penguin \
<gentoo@ucpenguin.com><br> <b>Cc:</b> cisco-voip voyp list \
<cisco-voip@puck.nether.net><br> <b>Subject:</b> RE: [cisco-voip] Third Party \
CDR Analysis</font> <div> </div>
</div>
<div lang="EN-US">
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font-family:"Segoe UI",sans-serif; color:#212121">EXTERNAL SENDER WARNING. \
This message was sent from outside your organisation. Please do not click links or \
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<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> Can the two phones pass RTP between them to verify that SIP \
and RTP are functional?</p> <p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; \
font-size: 11pt; font-family: Calibri, sans-serif;"> </p>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> We have UCExpert which has been in place for many years, but \
don't use it for a whole lot of things due to the interface not being very \
intuitive.</p> <p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: \
11pt; font-family: Calibri, sans-serif;"> </p>
<div>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> <span style="color:#1F497D">Brian Palmer | \
VoiceOps | DC6 3 355</span></p> <p class="x_MsoNormal" style="margin: 0in 0in \
0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"> <span \
style="color:#1F497D">904-905-8263 | Internal Ext: 58263</span></p> \
</div> <p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; \
font-family: Calibri, sans-serif;"> </p>
<div>
<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0in 0in 0in">
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> <b>From:</b> cisco-voip \
<cisco-voip-bounces@puck.nether.net> <b>On Behalf Of </b> Tim Smith<br>
<b>Sent:</b> Wednesday, June 3, 2020 7:36 PM<br>
<b>To:</b> Anthony Holloway <avholloway+cisco-voip@gmail.com>; UC Penguin \
<gentoo@ucpenguin.com><br> <b>Cc:</b> cisco-voip voyp list \
<cisco-voip@puck.nether.net><br> <b>Subject:</b> Re: [cisco-voip] Third Party \
CDR Analysis</p> </div>
</div>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> </p>
<div>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> <span style="font-size:12.0pt; color:black">Disclaimer - I'm a \
Variphy partner - please don't take this as a sales pitch - just what I know about \
Variphy since it's mentioned here.</span></p> </div>
<div>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> <span style="font-size:12.0pt; color:black"> </span></p>
</div>
<div>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> <span style="font-size:12.0pt; color:black">I love it. They \
have a really big install base.</span></p> </div>
<div>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> <span style="font-size:12.0pt; color:black">For me Variphy's \
winning proposition is that it is modular and it addresses a bunch of needs in \
one.</span></p> </div>
<div>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> <span style="font-size:12.0pt; color:black"> </span></p>
</div>
<div>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> <span style="font-size:12.0pt; color:black">My \
favourites</span></p> </div>
<div>
<ul type="disc" style="margin-bottom: 0in;">
<li class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; \
font-family: Calibri, sans-serif;color:black; mso-list:l0 level1 lfo1"> <span \
style="font-size:12.0pt">CDR reporting, dashboards and alerts</span></li><li \
class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;color:black; mso-list:l0 level1 lfo1"> <span \
style="font-size:12.0pt">Remote phone control (pull up two phones - make them call \
each other - watch the call stats get graphed in real time</span></li><li \
class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;color:black; mso-list:l0 level1 lfo1"> <span \
style="font-size:12.0pt">Snapshots - pre and post-change or upgrade comparisons - \
even just regular daily monitoring - great in large clusters to keep an eye on things \
(this and audit logs have saved me plenty of time - tracking down mysterious \
"database issues" - which are really just helpdesk deleting the wrong \
thing </span><span style="font-size:12.0pt; font-family:"Segoe UI \
Emoji",sans-serif">🙂</span><span style="font-size:12.0pt"></span></li></ul> \
<div> <p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; \
font-family: Calibri, sans-serif;"> <span style="font-size:12.0pt; \
color:black"> </span></p> </div>
<div>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> <span style="font-size:12.0pt; color:black">Specific to the \
CDR..</span></p> </div>
<div>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> <span style="font-size:12.0pt; color:black">Variphy has Cradle \
to Grave which can be awesome explaining weird issues, or understanding call \
flows.</span></p> </div>
<div>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> <span style="font-size:12.0pt; color:black"> </span></p>
</div>
<div>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> <span style="font-size:12.0pt; color:black">I think they do a \
good job catering to non engineers too..</span></p> </div>
<div>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> <span style="font-size:12.0pt; color:black">We can publish \
dashboards</span></p> </div>
<div>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> <span style="font-size:12.0pt; color:black">We can template \
reports</span></p> </div>
<div>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> <span style="font-size:12.0pt; color:black">We can have shared \
search sets that can be re-used.. so you can give non tech people access - and also \
give them the building blocks to put things together - so they don't need to think \
about numbers etc.</span></p> </div>
<div>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> <span style="font-size:12.0pt; color:black"> </span></p>
</div>
<div>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> <span style="font-size:12.0pt; color:black">Variphy is a \
fantastic team to work with. So if you are interested I would reach out and take it \
for a spin.</span></p> </div>
<div>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> <span style="font-size:12.0pt; color:black"> </span></p>
</div>
<div>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> <span style="font-size:12.0pt; color:black">If every customer \
had Variphy then life would be a lot easier as a partner! (and I imagine as a \
helpdesk, admin, manager too etc)</span></p> </div>
<div>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> <span style="font-size:12.0pt; color:black"> </span></p>
</div>
<div>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> <span style="font-size:12.0pt; color:black">Cheers,</span></p>
</div>
<div>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> <span style="font-size:12.0pt; color:black"> </span></p>
</div>
<div>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> <span style="font-size:12.0pt; color:black">Tim.</span></p>
</div>
</div>
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Calibri, sans-serif;"> <span style="font-size:12.0pt; color:black"> </span></p>
</div>
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</div>
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11pt; font-family: Calibri, sans-serif;text-align:center"> <hr size="2" width="98%" \
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<div id="x_divRplyFwdMsg">
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> <b><span style="color:black">From:</span></b><span \
style="color:black"> cisco-voip <<a \
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>> \
on behalf of Anthony Holloway <<a \
href="mailto:avholloway+cisco-voip@gmail.com">avholloway+cisco-voip@gmail.com</a>><br>
<b>Sent:</b> Thursday, 4 June 2020 7:37 AM<br>
<b>To:</b> UC Penguin <<a \
href="mailto:gentoo@ucpenguin.com">gentoo@ucpenguin.com</a>><br> <b>Cc:</b> \
cisco-voip voyp list <<a \
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br> \
<b>Subject:</b> Re: [cisco-voip] Third Party CDR Analysis</span> </p> <div>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> </p>
</div>
</div>
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5.25pt 11.25pt; word-wrap:break-word"> <div>
<p class="x_xmsonormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; \
font-family: Calibri, sans-serif;"> <span style="font-size:9.0pt; \
font-family:"Segoe UI",sans-serif; color:#212121">EXTERNAL SENDER WARNING. \
This message was sent from outside your organisation. Please do not click links or \
open attachments unless you recognise the source of this email and know the content \
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<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> My personal experience is that it gets talked about a lot, but \
then never purchased. For mostly cost reasons, but I think it's also the fact \
that it's one more vendor, one more contract, one more vm, one more management touch \
point, etc., and is the data you'll get really that useful, to warrant all that? \
</p> <div>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> </p>
</div>
<div>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> I personally have really wanted to see someone buy the Variphy \
suite, as it also does DID management and a few other things.</p> </div>
<div>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> </p>
</div>
<div>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> I know the Donoma people post to this list often, so we might \
hear from them. Their website touts "telling a story" about the call, \
which I think is what most are missing. They just don't turn data into \
knowledge. I'd like to see Donoma pull that off, but again, I just don't \
see people buying anything. </p> </div>
</div>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> </p>
<div>
<div>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: \
Calibri, sans-serif;"> On Wed, Jun 3, 2020 at 3:58 PM UC Penguin <<a \
href="mailto:gentoo@ucpenguin.com">gentoo@ucpenguin.com</a>> wrote:</p> </div>
<blockquote style="border:none; border-left:solid #CCCCCC 1.0pt; padding:0in 0in 0in \
6.0pt; margin-left:4.8pt; margin-right:0in"> <p class="x_MsoNormal" style="margin: \
0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"> I'm curious \
what third party CDR Analysis software is commonly used today and pros/cons of \
each?<br> <br>
Looking for something friendly for non-Engineers to run reports.<br>
<br>
Thanks in advance <br>
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