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List: cisco-voip
Subject: Re: [cisco-voip] Cisco Headset with Multibase unregister/ reregister to IP Phone
From: Reto Gassmann <voip () mrga ! ch>
Date: 2020-01-31 15:52:56
Message-ID: CAL4H0Z5RftkQg0A4N_LxichwgPhqjGfXTigP4yR+=JxWyuDo1w () mail ! gmail ! com
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According to the Cisco Headset 500 Series User Guide our SW Versions
should be ok.
Here a description what I did to start conferencing:
You are in a call with your headset, then place the guest headset on
the base (there is a sound on the primary headset), press Call button
on the primary headset to enable the guest headset to join (there is a
sound confirming the join and the second LED flashes, but after ~10
sec there is another sound and all of the LEDs are on).
The conferencing is not established.
According to the Cisco Headset 500 Series User Guide, this should work:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/Headsets/English/userguide \
/h56x_b_cisco-500-series-user-guide/h56x_b_cisco-500-series-user-guide_chapter_00.html
IP Phone model: 8851
CUCM 10.5.2.11900-3,
IP phone firmware: sip88xx.12-5-1SR2-2
Headset firmware: 2-0-0001-10
Regards, Reto
Jason Aarons (Americas) <jason.aarons@global.ntt> schrieb am Fr. 31. Jan.
2020 um 15:14:
> Did you run latest device pack and upgrade 8851 firmware, does it match
> min in release notes etc?
>
>
>
>
>
>
>
> *From:* cisco-voip <cisco-voip-bounces@puck.nether.net> *On Behalf Of *Reto
> Gassmann
> *Sent:* Friday, January 31, 2020 8:35 AM
> *To:* cisco-voip@puck.nether.net
> *Subject:* [cisco-voip] Cisco Headset with Multibase unregister/
> reregister to IP Phone
>
>
>
>
>
> Hello all
>
>
>
> We have new Cisco Headset 562 with Multibase (Fw 2-0-0001-10) connected to
> 8851 with USB. (CUCM is 10.5)
>
> Randomly the base disconnects from the phone and registers right after.
> That happens when I put the headset back to the base, sometimes if I switch
> on the desklight or if I put the notebook into the dockingstation. We also
> have users who reported that the disconnect / connect happens during a
> phonecall.
>
>
>
> Has anyone els problems with the new Cisco Headset?
>
>
>
> We also have issues with conferencing (joining other headsets to the base
> for coaching) that the second headset can not connect / join the call or
> delays in picking up the call if I use CTI (eg finesse). It takes up to two
> seconds for the sound to be heard on the headset.
>
>
>
> Thanks for feedback
>
> Regards Reto
>
>
>
> itevomcid
>
[Attachment #5 (text/html)]
<div><pre style="margin:0cm 0cm \
0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US" \
style="font-size:10pt">According to the </span><span style="font-size:10pt">Cisco \
Headset 500 Series User Guide our SW Versions should be ok.</span></pre><pre \
style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span \
lang="EN-US" style="font-size:10pt"><br></span></pre><pre style="margin:0cm 0cm \
0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US" \
style="font-size:10pt">Here a description what I did to start \
conferencing:</span></pre><pre style="margin:0cm 0cm \
0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US" \
style="font-size:10pt">You are in a call with your headset, then place the guest \
headset on the base (there is a sound on the primary headset), press Call button on \
the primary headset to enable the guest headset to join (there is a sound confirming \
the join and the second LED flashes, but after ~10 sec there is another sound and all \
of the LEDs are on).</span></pre><pre style="margin:0cm 0cm \
0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US" \
style="font-size:10pt">The conferencing is not established. </span></pre><pre \
style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span \
lang="EN-US" style="font-size:10pt"> </span></pre><pre style="margin:0cm 0cm \
0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US" \
style="font-size:10pt">According to the Cisco Headset 500 Series User Guide, this \
should work:</span></pre><pre style="margin:0cm 0cm \
0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US" \
style="font-size:10pt"> <a \
href="https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/Headsets/English/user \
guide/h56x_b_cisco-500-series-user-guide/h56x_b_cisco-500-series-user-guide_chapter_00.html" \
target="_blank" title="https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/Head \
sets/English/userguide/h56x_b_cisco-500-series-user-guide/h56x_b_cisco-500-series-user-guide_chapter_00.html" \
style="color:purple">https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/Headse \
ts/English/userguide/h56x_b_cisco-500-series-user-guide/h56x_b_cisco-500-series-user-guide_chapter_00.html</a></span></pre><pre \
style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span \
lang="EN-US" style="font-size:10pt"> </span></pre><pre style="margin:0cm 0cm \
0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US" \
style="font-size:10pt">IP Phone model: 8851</span></pre><pre style="margin:0cm 0cm \
0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US" \
style="font-size:10pt">CUCM 10.5.2.11900-3,</span></pre><pre style="margin:0cm 0cm \
0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US" \
style="font-size:10pt">IP phone firmware: sip88xx.12-5-1SR2-2</span></pre><pre \
style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span \
lang="EN-US" style="font-size:10pt">Headset firmware: \
2-0-0001-10</span></pre></div><div dir="auto"><br></div><div dir="auto">Regards, \
Reto</div><div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">Jason \
Aarons (Americas) <jason.aarons@global.ntt> schrieb am Fr. 31. Jan. 2020 um \
15:14:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 \
.8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="m_4369384054252827892WordSection1">
<p class="MsoNormal">Did you run latest device pack and upgrade 8851 firmware, does \
it match min in release notes etc?<u></u><u></u></p> <p class="MsoNormal"><u></u> \
<u></u></p> <div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> cisco-voip <<a \
href="mailto:cisco-voip-bounces@puck.nether.net" \
target="_blank">cisco-voip-bounces@puck.nether.net</a>> <b>On Behalf Of </b>Reto \
Gassmann<br> <b>Sent:</b> Friday, January 31, 2020 8:35 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" \
target="_blank">cisco-voip@puck.nether.net</a><br> <b>Subject:</b> [cisco-voip] Cisco \
Headset with Multibase unregister/ reregister to IP Phone<u></u><u></u></p> </div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><u></u> <u></u></p>
<div>
<p class="MsoNormal">Hello all<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">We have new Cisco Headset 562 with Multibase (Fw 2-0-0001-10) \
connected to 8851 with USB. (CUCM is 10.5)<u></u><u></u></p> </div>
<div>
<p class="MsoNormal">Randomly the base disconnects from the phone and registers right \
after. That happens when I put the headset back to the base, sometimes if I switch on \
the desklight or if I put the notebook into the dockingstation. We also have users \
who reported that the disconnect / connect happens during a \
phonecall.<u></u><u></u></p> </div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">Has anyone els problems with the new Cisco \
Headset?<u></u><u></u></p> </div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">We also have issues with conferencing (joining other headsets to \
the base for coaching) that the second headset can not connect / join the call or \
delays in picking up the call if I use CTI (eg finesse). It takes up to two seconds \
for the sound to be heard on the headset.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">Thanks for feedback<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">Regards Reto<u></u><u></u></p>
</div>
<p class="MsoNormal"><br>
<br>
<span style="color:white">itevomcid</span> <u></u><u></u></p>
</div>
</div>
</blockquote></div></div>
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