'Re: [cisco-voip] UCCX, ASR and Grammars'

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List: cisco-voip
Subject: Re: [cisco-voip] UCCX, ASR and Grammars
From: Anthony Holloway <avholloway+cisco-voip () gmail ! com>
Date: 2019-10-22 20:07:46
Message-ID: CACRCJOiKTxxLX1XH4zF1_-3jPSACC-S9JwrKxmq0MWaujD=6MA () mail ! gmail ! com
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The OP in the following post I linked earlier:

https://community.cisco.com/t5/contact-center/dtmf-only-grammar-not-working-what-am-i-missing-does-anyone-have/m-p/3935710

He has no replied with a ZIP file containing some examples GRXML files.
I'm not sure if that will help you out more, but I thought I'd mention it.

On Fri, Oct 18, 2019 at 9:54 AM Anthony Holloway <
avholloway+cisco-voip@gmail.com> wrote:

> I would be willing to bet that ASR skills/experience on UCCX is slim
> 'round these parts.  It's probably because the size/kind of customers using
> UCCX are not the same as those leveraging ASR.  I would think most
> customers using ASR are using UCCE (or another vendor), if I had to guess.
> 
> Anyway, if it were me in your position, I would start by reading through
> these:
> 
> 
> https://developer.cisco.com/docs/contact-center-express/#!using-grammars-in-your-scripts
>  
> 
> https://developer.cisco.com/docs/contact-center-express/#grammar
> 
> 
> https://community.cisco.com/t5/contact-center/uccx-speech-recognition-tag-problem/m-p/3674003
>  
> 
> https://community.cisco.com/t5/contact-center/dtmf-only-grammar-not-working-what-am-i-missing-does-anyone-have/m-p/3935710
>  
> 
> Script Editor > File > New > IVR > Auto Attendant
> 
> Installation ISO >
> \Cisco\contactcenterexpress\RPMS\UCCX05_GSD-8.0.1-1.i386.rpm\UCCX05_GSD-8.0.1-1.i386.cpio\.\common\cisco\uccx\Grammars\system\
>  
> Share what you learn, because as you already know, there's not enough good
> information out there on the topic of UCCX+ASR.
> 
> On Thu, Oct 17, 2019 at 8:53 PM Clifford McGlamry <
> Clifford.McGlamry@siriuscom.com> wrote:
> 
> > Using UCCX version 11 and have installed Nuance ASR version 11.  It's ASR
> > is registered up and recognized by UCCX.
> > 
> > 
> > 
> > I'm need to get grammars for some really simple applications.  Basically,
> > numbers (spoken and DTMF) and yes/no.
> > 
> > 
> > 
> > I cannot find any documentation on where to get this or how to create
> > it.  I have found some old references to Nuance Grammar Builder, but that
> > tool is no where to be found.  I cannot even find a good example of what
> > would work (I've found some grammar examples, but they are so different, I
> > don't know which would actually work).  And while UCCX has some built in
> > grammars, I can't find documentation on what's in them or a way to download
> > them.
> > 
> > 
> > 
> > Would love to get some suggestions/pointers/etc. on how to handle this.
> > 
> > Cliff
> > 
> > 
> > This message (including any attachments) is intended only for the use of
> > the individual or entity to which it is addressed and may contain
> > information that is non-public, proprietary, privileged, confidential, and
> > exempt from disclosure under applicable law or may constitute as attorney
> > work product. If you are not the intended recipient, you are hereby
> > notified that any use, dissemination, distribution, or copying of this
> > communication is strictly prohibited. If you have received this
> > communication in error, notify us immediately by telephone and (i) destroy
> > this message if a facsimile or (ii) delete this message immediately if this
> > is an electronic communication. Thank you.
> > _______________________________________________
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> > cisco-voip@puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> > 
> 

[Attachment #5 (text/html)]

<div dir="ltr">The OP in the following post I linked earlier:<div><br></div><div><a \
href="https://community.cisco.com/t5/contact-center/dtmf-only-grammar-not-working-what \
-am-i-missing-does-anyone-have/m-p/3935710">https://community.cisco.com/t5/contact-cen \
ter/dtmf-only-grammar-not-working-what-am-i-missing-does-anyone-have/m-p/3935710</a><br></div><div><br></div><div>He \
has no replied with a ZIP file containing some examples GRXML files.   I&#39;m not \
sure if that will help you out more, but I thought I&#39;d mention \
it.</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, \
Oct 18, 2019 at 9:54 AM Anthony Holloway &lt;<a \
href="mailto:avholloway%2Bcisco-voip@gmail.com">avholloway+cisco-voip@gmail.com</a>&gt; \
wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px \
0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">I would \
be willing to bet that ASR skills/experience on UCCX is slim &#39;round these parts.  \
It&#39;s probably because the size/kind of customers using UCCX are not the same as \
those leveraging ASR.   I would think most customers using ASR are using UCCE (or \
another vendor), if I had to guess.<div><br></div><div>Anyway, if it were me in your \
position, I would start by reading through these:</div><div><br></div><div><a \
href="https://developer.cisco.com/docs/contact-center-express/#!using-grammars-in-your-scripts" \
target="_blank">https://developer.cisco.com/docs/contact-center-express/#!using-grammars-in-your-scripts</a> \
</div><div><br></div><div><a \
href="https://developer.cisco.com/docs/contact-center-express/#grammar" \
target="_blank">https://developer.cisco.com/docs/contact-center-express/#grammar</a>  \
<br></div><div><br></div><div><a \
href="https://community.cisco.com/t5/contact-center/uccx-speech-recognition-tag-problem/m-p/3674003" \
target="_blank">https://community.cisco.com/t5/contact-center/uccx-speech-recognition-tag-problem/m-p/3674003</a></div><div><br></div><div><a \
href="https://community.cisco.com/t5/contact-center/dtmf-only-grammar-not-working-what-am-i-missing-does-anyone-have/m-p/3935710" \
target="_blank">https://community.cisco.com/t5/contact-center/dtmf-only-grammar-not-working-what-am-i-missing-does-anyone-have/m-p/3935710</a> \
<br></div><div><br></div><div>Script Editor &gt; File &gt; New &gt; IVR &gt; Auto \
Attendant</div><div><br></div><div>Installation ISO &gt; \
\Cisco\contactcenterexpress\RPMS\UCCX05_GSD-8.0.1-1.i386.rpm\UCCX05_GSD-8.0.1-1.i386.cpio\.\common\cisco\uccx\Grammars\system\</div><div><br></div><div>Share \
what you learn, because  as you already know, there&#39;s not enough good information \
out there on the topic of UCCX+ASR.</div></div><br><div class="gmail_quote"><div \
dir="ltr" class="gmail_attr">On Thu, Oct 17, 2019 at 8:53 PM Clifford McGlamry &lt;<a \
href="mailto:Clifford.McGlamry@siriuscom.com" \
target="_blank">Clifford.McGlamry@siriuscom.com</a>&gt; wrote:<br></div><blockquote \
class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid \
rgb(204,204,204);padding-left:1ex">

<div lang="EN-US">
<div>

Using UCCX version 11 and \
have installed Nuance ASR version 11. It&#39;s ASR is registered up and recognized \
by UCCX. <p \
style="margin-right:0in;margin-bottom:15pt;margin-left:0in;background:white;box-sizing \
:inherit;font-variant-ligatures:normal;font-variant-caps:normal;text-decoration-style:initial;text-decoration-color:initial;word-spacing:0px">
 
<p style="margin-right:0in;margin-bottom:15pt;margin-left:0in;background:white;box-siz \
ing:inherit;font-variant-ligatures:normal;font-variant-caps:normal;text-decoration-style:initial;text-decoration-color:initial;word-spacing:0px">
 I&#39;m need to get grammars \
for some really simple applications. Basically, numbers (spoken and DTMF) and \
yes/no. <p \
style="margin-right:0in;margin-bottom:15pt;margin-left:0in;background:white;box-sizing \
:inherit;font-variant-ligatures:normal;font-variant-caps:normal;text-decoration-style:initial;text-decoration-color:initial;word-spacing:0px">
 
<p style="margin-right:0in;margin-bottom:15pt;margin-left:0in;background:white;box-siz \
ing:inherit;font-variant-ligatures:normal;font-variant-caps:normal;text-decoration-style:initial;text-decoration-color:initial;word-spacing:0px">
 I cannot find any \
documentation on where to get this or how to create it. I have found some old \
references to Nuance Grammar Builder, but that tool is no where to be found. I \
cannot even find a good example of what would work (I&#39;ve found some grammar \
examples, but they are so different, I don&#39;t know which would actually work). \
And while UCCX has some built in grammars, I can&#39;t find documentation on \
what&#39;s in them or a way to download them. <p \
style="margin-right:0in;margin-bottom:15pt;margin-left:0in;background:white;box-sizing \
:inherit;font-variant-ligatures:normal;font-variant-caps:normal;text-decoration-style:initial;text-decoration-color:initial;word-spacing:0px">
 
<p style="margin-right:0in;margin-bottom:15pt;margin-left:0in;background:white;box-siz \
ing:inherit;font-variant-ligatures:normal;font-variant-caps:normal;text-decoration-style:initial;text-decoration-color:initial;word-spacing:0px">
 Would love to get some \
suggestions/pointers/etc. on how to handle this. Cliff
 
</div>
This message (including any attachments) is intended only for the use of the \
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non-public, proprietary, privileged, confidential, and exempt from disclosure under \
applicable law or may constitute as attorney work product. If you are not the \
intended recipient, you are hereby notified that any use, dissemination, \
distribution, or copying of this communication is strictly prohibited. If you have \
received this communication in error, notify us immediately by telephone and (i) \
destroy this message if a facsimile or (ii) delete this message immediately if this \
is an electronic communication. Thank you. </div>

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