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List: cisco-voip
Subject: Re: [cisco-voip] UCCX / 7841 / Jabra Pro 9400 / Jabra EHS Cable
From: Nathan Reeves <nathan.a.reeves () gmail ! com>
Date: 2017-12-22 5:01:34
Message-ID: CAFi9pDoBZPwRqxVji-FNd0-wY-rHLL9rbHXmGx5qDk89xPCHUw () mail ! gmail ! com
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As an update (as I hate it when I come across questions online but no
resolution).
When purchasing the Jabra unit, the compatible EHS Cable (14201-43) was
purchased. While working with Jabra support, they suggested that we try
the 14201-22 cable. the Jabra website notes that it's only compatible with
the 79XX phones but apparently it's actually also compatible with at least
the 88XX and 78XX units as well. Knocked up a couple of the cables
(they're only cables with a specific pinout) and hey presto, haven't seen
an issue since. Pulled out all the 'smart' EHS cables and replaced with
the older style and all agent's are finally working fine.
I'll be steering clear of the newer cable from this point forward. Hope
this assists others.
Nathan
On Wed, Dec 20, 2017 at 12:52 PM, Nathan Reeves <nathan.a.reeves@gmail.com>
wrote:
> Running a new setup here with UCCX 11.6(1) with 7841 phones using Jabra
> Pro 9470 Headset units with the Jabra 14201-43 EHS Cable attached.
>
> Seeing issues with the EHS process not always picking up the handset, or
> not seeing the phone as off hook during a consult transfer. Generally the
> issue occurs the first time an agent attempts a transfer. Second attempt
> with the same inbound caller tends to succeed.
>
> Whilst I start the process of working out what logs to start collecting
> (and whether TAC will troubleshoot this one given it would appear to be an
> issue with the jabra EHS process in conjunction with the phone), has anyone
> got a similar set of equipment setup and working successfully?
>
> Initial checks of firmware / software levels show the phone / cucm / uccx
> / jabra headset / ehs cable all running the latest firmwares.
>
> Realise it's a very specific setup to pose the questions in regards to,
> but throwing it out in hopes anyway.
>
> Cheers
>
> Nathan
>
[Attachment #5 (text/html)]
<div dir="ltr">As an update (as I hate it when I come across questions online but no \
resolution).<div><br></div><div>When purchasing the Jabra unit, the compatible EHS \
Cable (14201-43) was purchased. While working with Jabra support, they suggested \
that we try the 14201-22 cable. the Jabra website notes that it's only \
compatible with the 79XX phones but apparently it's actually also compatible with \
at least the 88XX and 78XX units as well. Knocked up a couple of the cables \
(they're only cables with a specific pinout) and hey presto, haven't seen an \
issue since. Pulled out all the 'smart' EHS cables and replaced with the \
older style and all agent's are finally working \
fine.</div><div><br></div><div>I'll be steering clear of the newer cable from \
this point forward. Hope this assists \
others.</div><div><br></div><div>Nathan</div></div><div class="gmail_extra"><br><div \
class="gmail_quote">On Wed, Dec 20, 2017 at 12:52 PM, Nathan Reeves <span \
dir="ltr"><<a href="mailto:nathan.a.reeves@gmail.com" \
target="_blank">nathan.a.reeves@gmail.com</a>></span> wrote:<br><blockquote \
class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc \
solid;padding-left:1ex"><div dir="ltr">Running a new setup here with UCCX 11.6(1) \
with 7841 phones using Jabra Pro 9470 Headset units with the Jabra 14201-43 EHS Cable \
attached.<div><br></div><div>Seeing issues with the EHS process not always picking up \
the handset, or not seeing the phone as off hook during a consult transfer. \
Generally the issue occurs the first time an agent attempts a transfer. Second \
attempt with the same inbound caller tends to \
succeed.</div><div><br></div><div>Whilst I start the process of working out what logs \
to start collecting (and whether TAC will troubleshoot this one given it would appear \
to be an issue with the jabra EHS process in conjunction with the phone), has anyone \
got a similar set of equipment setup and working \
successfully?</div><div><br></div><div>Initial checks of firmware / software levels \
show the phone / cucm / uccx / jabra headset / ehs cable all running the latest \
firmwares.</div><div><br></div><div>Realise it's a very specific setup to pose \
the questions in regards to, but throwing it out in hopes \
anyway.</div><div><br></div><div>Cheers</div><span class="HOEnZb"><font \
color="#888888"><div><br></div><div>Nathan</div></font></span></div> \
</blockquote></div><br></div>
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