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List: cisco-voip
Subject: Re: [cisco-voip] [cisco-VoIP] UCCE agents on wireless IP Communicator?
From: "Ryan Ratliff (rratliff)" <rratliff () cisco ! com>
Date: 2016-05-12 18:22:25
Message-ID: EFA52DCF-8D7E-496C-8C93-279C67E60EB9 () cisco ! com
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The difference between computers and 7925s primarily being that one walks down the \
hall and the other sits on a desk. If you can keep the PC from roaming then it's just \
a matter of proper QOS and available bandwidth, yes?
-Ryan
On May 12, 2016, at 2:18 PM, NateCCIE <nateccie@gmail.com<mailto:nateccie@gmail.com>> \
wrote:
But I have yet to see a 7925 deployment that the end users are happy with. It is \
seemingly impossible for the wireless guys to get it perfect.
Sent from my iPhone
On May 12, 2016, at 10:29 AM, Ryan Ratliff (rratliff) \
<rratliff@cisco.com<mailto:rratliff@cisco.com>> wrote:
I'll take a slight issue with the original response about CIPC not being stable over \
wireless.
I believe the intent of the response is that realtime voice and video over wireless \
can be a challenge for a wifi environment that isn't designed specifically to handle \
it.
Personally I've used CIPC and now Jabber (as a softphone) for voice and video calls \
on my laptop both in the Cisco office and at home with very little issue. The apps \
themselves can handle the transport just fine, it's the network that sometimes can't \
handle the apps.
-Ryan
On May 12, 2016, at 7:23 AM, Thomas LeMay \
<thomaslemay@comcast.net<mailto:thomaslemay@comcast.net>> wrote:
Hi, Ryan,
Thank you for the information.
Tom
From: Ryan Huff [mailto:ryanhuff@outlook.com]
Sent: Wednesday, May 11, 2016 11:15 PM
To: Thomas LeMay; 'Ryan Burtch'; 'Nick Barnett'
Cc: 'Cisco VoIP Group'
Subject: Re: [cisco-voip] [cisco-VoIP] UCCE agents on wireless IP Communicator?
Many moons ago in a land called Ohio, I rescued a small agent base from doing this \
...
Aside from the obvious QOS and reliable connection issues; in that client's case the \
agents would also occasionally want to use the speakerphone function without a \
headset (PC Speaker / Mic) and without an HD/noise canceling mic this will usually \
inject audio artifacts from the speaker into the audio stream. The net effect is \
duplicated/mis understood DTMF (when using rtp-nte).
If this is unavoidable though, and your client is going to travel this path despite \
all your warnings otherwise; I would recommend the agent's PC on a separate SSID / \
Interface from the Corporate SSID / Interface and put all the agent's PC traffic in \
the EF queue (or at least trust/mark the CIPC traffic) and make sure there is \
adequate radio coverage by each agent.
If the client is looking at this as a telecommute option for employees, the issues \
are further exacerbated by the nature of having heterogeneous wireless connectivity \
(unless the business standardizes and issues wireless devices to employees).
Thanks,
= Ryan =
________________________________
From: cisco-voip <cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounces@puck.nether.net>> \
on behalf of Thomas LeMay \
<thomaslemay@comcast.net<mailto:thomaslemay@comcast.net>>
Sent: Wednesday, May 11, 2016 10:42 PM
To: 'Ryan Burtch'; 'Nick Barnett'
Cc: 'Cisco VoIP Group'
Subject: Re: [cisco-voip] [cisco-VoIP] UCCE agents on wireless IP Communicator?
How about Jabber? Is Jabber stable enough even though it does not support multiple \
lines? My thought would be no based on the same reason for CIPC.
Tom
From: cisco-voip [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Ryan Burtch
Sent: Wednesday, May 11, 2016 2:58 PM
To: Nick Barnett
Cc: Cisco VoIP Group
Subject: Re: [cisco-voip] UCCE agents on wireless IP Communicator?
This is a terrible idea. CIPC not stable enough on wireless. Introduce VPN and this \
is a disaster waiting to happen.
Sincerely,
Ryan Burtch
On Tue, May 10, 2016 at 1:25 PM, Nick Barnett \
<nicksbarnett@gmail.com<mailto:nicksbarnett@gmail.com>> wrote: Does anyone have any \
experiences running CIPC on wireless for UCCE agents? It sounds like a...um, bad idea \
to me. One of my customers is moving to this "design."
A cursory look at the 10.0 SRND didn't show any hits for "wired" or "wireless".
thanks,
Nick
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<body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: \
after-white-space;" class=""> The difference between computers and 7925s primarily \
being that one walks down the hall and the other sits on a desk. <div \
class="">If you can keep the PC from roaming then it's just a matter of proper QOS \
and available bandwidth, yes?</div> <div class=""><br class="">
<div class="">-Ryan </div>
<br class="">
<div>
<div class="">On May 12, 2016, at 2:18 PM, NateCCIE <<a \
href="mailto:nateccie@gmail.com" class="">nateccie@gmail.com</a>> wrote:</div> <br \
class="Apple-interchange-newline"> <div class="">
<div dir="auto" class="">
<div class="">But I have yet to see a 7925 deployment that the end users are happy \
with. It is seemingly impossible for the wireless guys to get it perfect. <br \
class=""> <br class="">
Sent from my iPhone</div>
<div class=""><br class="">
On May 12, 2016, at 10:29 AM, Ryan Ratliff (rratliff) <<a \
href="mailto:rratliff@cisco.com" class="">rratliff@cisco.com</a>> wrote:<br \
class=""> <br class="">
</div>
<blockquote type="cite" class="">
<div class="">I'll take a slight issue with the original response about CIPC not \
being stable over wireless. <div class=""><br class="">
</div>
<div class="">I believe the intent of the response is that realtime voice and video \
over wireless can be a challenge for a wifi environment that isn't designed \
specifically to handle it. </div> <div class=""><br class="">
</div>
<div class="">Personally I've used CIPC and now Jabber (as a softphone) for voice and \
video calls on my laptop both in the Cisco office and at home with very little \
issue. </div> <div class="">The apps themselves can handle the transport just \
fine, it's the network that sometimes can't handle the apps. </div> <div \
class=""><br class=""> <div class="">-Ryan </div>
<br class="">
<div class="">
<div class="">On May 12, 2016, at 7:23 AM, Thomas LeMay <<a \
href="mailto:thomaslemay@comcast.net" class="">thomaslemay@comcast.net</a>> \
wrote:</div> <br class="Apple-interchange-newline">
<div class="">
<div class="WordSection1" style="page: WordSection1; font-family: LucidaGrande; \
font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; \
letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; \
text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; \
-webkit-text-stroke-width: 0px;"> <div style="margin: 0in 0in 0.0001pt; font-size: \
12pt; font-family: 'Times New Roman', serif;" class=""> <span style="font-size: 11pt; \
font-family: Calibri, sans-serif; color: rgb(31, 73, 125);" class="">Hi, Ryan,<o:p \
class=""></o:p></span></div> <div style="margin: 0in 0in 0.0001pt; font-size: 12pt; \
font-family: 'Times New Roman', serif;" class=""> <span style="font-size: 11pt; \
font-family: Calibri, sans-serif; color: rgb(31, 73, 125);" class=""><o:p \
class=""> </o:p></span></div> <div style="margin: 0in 0in 0.0001pt; font-size: \
12pt; font-family: 'Times New Roman', serif;" class=""> <span style="font-size: 11pt; \
font-family: Calibri, sans-serif; color: rgb(31, 73, 125);" class="">Thank you for \
the information.<o:p class=""></o:p></span></div> <div style="margin: 0in 0in \
0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""> <span \
style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);" \
class=""><o:p class=""> </o:p></span></div> <div style="margin: 0in 0in \
0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""> <span \
style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);" \
class="">Tom<o:p class=""></o:p></span></div> <div style="margin: 0in 0in 0.0001pt; \
font-size: 12pt; font-family: 'Times New Roman', serif;" class=""> <span \
style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);" \
class=""><o:p class=""> </o:p></span></div> <div class="">
<div style="border-style: solid none none; border-top-color: rgb(181, 196, 223); \
border-top-width: 1pt; padding: 3pt 0in 0in;" class=""> <div style="margin: 0in 0in \
0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""> <b \
class=""><span style="font-size: 10pt; font-family: Tahoma, sans-serif;" \
class="">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, \
sans-serif;" class=""><span class="Apple-converted-space"> </span>Ryan Huff [<a \
href="mailto:ryanhuff@outlook.com" class="">mailto:ryanhuff@outlook.com</a>]<span \
class="Apple-converted-space"> </span><br class=""> <b class="">Sent:</b><span \
class="Apple-converted-space"> </span>Wednesday, May 11, 2016 11:15 PM<br \
class=""> <b class="">To:</b><span class="Apple-converted-space"> </span>Thomas \
LeMay; 'Ryan Burtch'; 'Nick Barnett'<br class=""> <b class="">Cc:</b><span \
class="Apple-converted-space"> </span>'Cisco VoIP Group'<br class=""> <b \
class="">Subject:</b><span class="Apple-converted-space"> </span>Re: \
[cisco-voip] [cisco-VoIP] UCCE agents on wireless IP Communicator?<o:p \
class=""></o:p></span></div> </div>
</div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New \
Roman', serif;" class=""> <o:p class=""> </o:p></div>
<div id="divtagdefaultwrapper" class="">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New \
Roman', serif; background-color: white;" class=""> <span style="font-family: Calibri, \
sans-serif;" class="">Many moons ago in a land called Ohio, I rescued a small \
agent base from doing this ...<o:p class=""></o:p></span></div> <div style="margin: \
0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; \
background-color: white;" class=""> <span style="font-family: Calibri, sans-serif;" \
class=""><o:p class=""> </o:p></span></div> <div style="margin: 0in 0in \
0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; background-color: \
white;" class=""> <span style="font-family: Calibri, sans-serif;" class="">Aside from \
the obvious QOS and reliable connection issues; in that client's case the agents \
would also occasionally want to use the speakerphone function without a headset (PC \
Speaker / Mic) and without an HD/noise canceling mic this will usually inject audio \
artifacts from the speaker into the audio stream. The net effect is duplicated/mis \
understood DTMF (when using rtp-nte).<o:p class=""></o:p></span></div> <div \
style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', \
serif; background-color: white;" class=""> <span style="font-family: Calibri, \
sans-serif;" class=""><o:p class=""> </o:p></span></div> <div style="margin: 0in \
0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; \
background-color: white;" class=""> <span style="font-family: Calibri, sans-serif;" \
class="">If this is unavoidable though, and your client is going to travel this path \
despite all your warnings otherwise; I would recommend the agent's PC on a separate \
SSID / Interface from the Corporate SSID / Interface and put all the agent's PC \
traffic in the EF queue (or at least trust/mark the CIPC traffic) and make sure there \
is adequate radio coverage by each agent.<span \
class="Apple-converted-space"> </span><o:p class=""></o:p></span></div> <div \
style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', \
serif; background-color: white;" class=""> <span style="font-family: Calibri, \
sans-serif;" class=""><o:p class=""> </o:p></span></div> <div style="margin: 0in \
0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; \
background-color: white;" class=""> <span style="font-family: Calibri, sans-serif;" \
class="">If the client is looking at this as a telecommute option for employees, the \
issues are further exacerbated by the nature of having heterogeneous wireless \
connectivity (unless the business standardizes and issues wireless devices to \
employees).<o:p class=""></o:p></span></div> <div style="margin: 0in 0in 0.0001pt; \
font-size: 12pt; font-family: 'Times New Roman', serif; background-color: white;" \
class=""> <span style="font-family: Calibri, sans-serif;" class=""><o:p \
class=""> </o:p></span></div> <div style="margin: 0in 0in 0.0001pt; font-size: \
12pt; font-family: 'Times New Roman', serif; background-color: white;" class=""> \
<span style="font-family: Calibri, sans-serif;" class="">Thanks,<o:p \
class=""></o:p></span></div> <div style="margin: 0in 0in 0.0001pt; font-size: 12pt; \
font-family: 'Times New Roman', serif; background-color: white;" class=""> <span \
style="font-family: Calibri, sans-serif;" class=""><o:p \
class=""> </o:p></span></div> <div id="Signature" class="">
<div id="divtagdefaultwrapper" class="">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New \
Roman', serif; background-color: white;" class=""> <span style="font-family: Calibri, \
sans-serif;" class="">= Ryan =<o:p class=""></o:p></span></div> </div>
</div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New \
Roman', serif; background-color: white;" class=""> <span style="font-family: Calibri, \
sans-serif;" class=""><o:p class=""> </o:p></span></div> <div class="">
<div class="MsoNormal" align="center" style="margin: 0in 0in 0.0001pt; font-size: \
12pt; font-family: 'Times New Roman', serif; text-align: center; background-color: \
white; background-position: initial initial; background-repeat: initial initial;"> \
<span style="font-family: Calibri, sans-serif;" class=""> <hr size="2" width="98%" \
align="center" class=""> </span></div>
<div id="divRplyFwdMsg" class="">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New \
Roman', serif; background-color: white;" class=""> <b class=""><span \
style="font-size: 11pt; font-family: Calibri, sans-serif;" \
class="">From:</span></b><span style="font-size: 11pt; font-family: Calibri, \
sans-serif;" class=""><span class="Apple-converted-space"> </span>cisco-voip \
<<a href="mailto:cisco-voip-bounces@puck.nether.net" style="color: purple; \
text-decoration: underline;" class="">cisco-voip-bounces@puck.nether.net</a>> on \
behalf of Thomas LeMay <<a href="mailto:thomaslemay@comcast.net" style="color: \
purple; text-decoration: underline;" class="">thomaslemay@comcast.net</a>><br \
class=""> <b class="">Sent:</b><span \
class="Apple-converted-space"> </span>Wednesday, May 11, 2016 10:42 PM<br \
class=""> <b class="">To:</b><span class="Apple-converted-space"> </span>'Ryan \
Burtch'; 'Nick Barnett'<br class=""> <b class="">Cc:</b><span \
class="Apple-converted-space"> </span>'Cisco VoIP Group'<br class=""> <b \
class="">Subject:</b><span class="Apple-converted-space"> </span>Re: \
[cisco-voip] [cisco-VoIP] UCCE agents on wireless IP Communicator?</span><span \
style="font-family: Calibri, sans-serif;" class=""><o:p class=""></o:p></span></div> \
<div class=""> <div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: \
'Times New Roman', serif; background-color: white;" class=""> <span \
style="font-family: Calibri, sans-serif;" class=""> <o:p \
class=""></o:p></span></div> </div>
</div>
<div class="">
<div class="">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New \
Roman', serif; background-color: white;" class=""> <span style="font-size: 11pt; \
font-family: Calibri, sans-serif; color: rgb(31, 73, 125);" class="">How about \
Jabber? Is Jabber stable enough even though it does not support multiple lines? My \
thought would be no based on the same reason for CIPC.</span><span style="" \
class=""><o:p class=""></o:p></span></div> <div style="margin: 0in 0in 0.0001pt; \
font-size: 12pt; font-family: 'Times New Roman', serif; background-color: white;" \
class=""> <span style="font-size: 11pt; font-family: Calibri, sans-serif; color: \
rgb(31, 73, 125);" class=""> </span><span style="" class=""><o:p \
class=""></o:p></span></div> <div style="margin: 0in 0in 0.0001pt; font-size: 12pt; \
font-family: 'Times New Roman', serif; background-color: white;" class=""> <span \
style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);" \
class="">Tom</span><span style="" class=""><o:p class=""></o:p></span></div> <div \
style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', \
serif; background-color: white;" class=""> <span style="font-size: 11pt; font-family: \
Calibri, sans-serif; color: rgb(31, 73, 125);" class=""> </span><span style="" \
class=""><o:p class=""></o:p></span></div> <div style="margin: 0in 0in 0.0001pt; \
font-size: 12pt; font-family: 'Times New Roman', serif; background-color: white;" \
class=""> <b class=""><span style="font-size: 10pt; font-family: Tahoma, sans-serif;" \
class="">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, \
sans-serif;" class=""><span class="Apple-converted-space"> </span>cisco-voip [<a \
href="mailto:cisco-voip-bounces@puck.nether.net" style="color: purple; \
text-decoration: underline;" \
class="">mailto:cisco-voip-bounces@puck.nether.net</a>]<span \
class="Apple-converted-space"> </span><b class="">On Behalf Of<span \
class="Apple-converted-space"> </span></b>Ryan Burtch<br class=""> <b \
class="">Sent:</b><span class="Apple-converted-space"> </span>Wednesday, May 11, \
2016 2:58 PM<br class=""> <b class="">To:</b><span \
class="Apple-converted-space"> </span>Nick Barnett<br class=""> <b \
class="">Cc:</b><span class="Apple-converted-space"> </span>Cisco VoIP Group<br \
class=""> <b class="">Subject:</b><span \
class="Apple-converted-space"> </span>Re: [cisco-voip] UCCE agents on wireless \
IP Communicator?</span><span style="" class=""><o:p class=""></o:p></span></div> <div \
style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', \
serif; background-color: white;" class=""> <span style="" class=""> <o:p \
class=""></o:p></span></div> <div class="">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New \
Roman', serif; background-color: white;" class=""> <span style="" class="">This is a \
terrible idea. CIPC not stable enough on wireless. Introduce VPN and this is a \
disaster waiting to happen.<o:p class=""></o:p></span></div> </div>
<div class="">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New \
Roman', serif; background-color: white;" class=""> <span style="" class=""><br \
clear="all" class=""> <o:p class=""></o:p></span></div>
<div class="">
<div class="">
<div class="">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New \
Roman', serif; background-color: white;" class=""> <span style="" class=""> <o:p \
class=""></o:p></span></div> <div class="">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New \
Roman', serif; background-color: white;" class=""> <span style="" class=""> <o:p \
class=""></o:p></span></div> </div>
<div class="">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New \
Roman', serif; background-color: white;" class=""> <span style="" class=""> <o:p \
class=""></o:p></span></div> </div>
<div class="">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New \
Roman', serif; background-color: white;" class=""> <span style="" \
class="">Sincerely,<o:p class=""></o:p></span></div> </div>
<div class="">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New \
Roman', serif; background-color: white;" class=""> <span style="" class=""> <o:p \
class=""></o:p></span></div> </div>
<div class="">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New \
Roman', serif; background-color: white;" class=""> <span style="" class="">Ryan \
Burtch<o:p class=""></o:p></span></div> </div>
</div>
</div>
</div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New \
Roman', serif; background-color: white;" class=""> <span style="" class=""> <o:p \
class=""></o:p></span></div> <div class="">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New \
Roman', serif; background-color: white;" class=""> <span style="" class="">On Tue, \
May 10, 2016 at 1:25 PM, Nick Barnett <<a href="mailto:nicksbarnett@gmail.com" \
target="_blank" title="Ctrl+Click or tap to follow the link" style="color: \
purple; text-decoration: underline;" class="">nicksbarnett@gmail.com</a>> \
wrote:<o:p class=""></o:p></span></div> <div class="">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New \
Roman', serif; background-color: white;" class=""> <span style="" class="">Does \
anyone have any experiences running CIPC on wireless for UCCE agents? It sounds like \
a...um, bad idea to me. One of my customers is moving to this \
"design."<o:p class=""></o:p></span></div> <div class="">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New \
Roman', serif; background-color: white;" class=""> <span style="" class=""> <o:p \
class=""></o:p></span></div> </div>
<div class="">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New \
Roman', serif; background-color: white;" class=""> <span style="" class="">A cursory \
look at the 10.0 SRND didn't show any hits for "wired" or \
"wireless".<o:p class=""></o:p></span></div> </div>
<div class="">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New \
Roman', serif; background-color: white;" class=""> <span style="" class=""> <o:p \
class=""></o:p></span></div> </div>
<div class="">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New \
Roman', serif; background-color: white;" class=""> <span style="" \
class="">thanks,<o:p class=""></o:p></span></div> </div>
<div class="">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New \
Roman', serif; background-color: white;" class=""> <span style="" class="">Nick<o:p \
class=""></o:p></span></div> </div>
</div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New \
Roman', serif; background-color: white;" class=""> <span style="" class=""><br \
class=""> _______________________________________________<br class="">
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