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List: cisco-voip
Subject: Re: [cisco-voip] CUCM 10.5 and OpenText 10.6
From: "Tong, Dana" <Dana.Tong () team ! telstra ! com>
Date: 2015-04-30 23:26:00
Message-ID: 3F2007B65503F44B967E85C278BD78CD1D777331EC () WSMSG3106V ! srv ! dir ! telstra ! com
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What about the incoming Transport Type in the SIP Trunk Security Profile?
Under System | Security | SIP Trunk Security Profile
The incoming transport should be set to "UDP" for FAX servers utilising the \
Brooktrout SR140 integration.
Cheers
Dana
From: cisco-voip [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Haas, Neal
Sent: Friday, 1 May 2015 8:48 AM
To: 'Charles Goldsmith'
Cc: Cisco VOIP
Subject: Re: [cisco-voip] CUCM 10.5 and OpenText 10.6
Here is what the Config is for our Fax server, I am not a SIP config guy so much, I \
just know that the PING option is new and it has helped us out a lot. Not all SIP \
devices like the Ping option…..
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Neal Haas
-----Original Message-----
From: Charles Goldsmith [mailto:wokka@justfamily.org]
Sent: Thursday, April 30, 2015 3:36 PM
To: Haas, Neal
Cc: Countryman, Edward; Cisco VOIP
Subject: Re: [cisco-voip] CUCM 10.5 and OpenText 10.6
There are no timers in the SIP trunk, but the SIP Profile has several.
Please let us know which timer you find that resolves this? I have a customer that \
will be going to 10.5 soon and are using RightFax.
Also, RightFax has some good documentation and support, they may have this already \
covered.
On Thu, Apr 30, 2015 at 4:33 PM, Haas, Neal \
<nhaas@co.fresno.ca.us<mailto:nhaas@co.fresno.ca.us>> wrote:
> We had the same thing with our Accuroute Fax server. We called TAC and
> it was the time out on the SIP trunk needed to be increased. As soon
> as we called in the TAC person had us fixed up in minutes.
>
>
>
> I don't know the exact thing that had to be changed; the guy that did
> the work is out this week.
>
>
>
> If you have 79XX phones, update the COP file for your phones,
> transfers while on a call with a head set are broken. Calls will just
> drop with a transfer……
>
>
>
>
>
> Neal Haas
>
>
>
> From: cisco-voip [mailto:cisco-voip-bounces@puck.nether.net] On Behalf
> Of Countryman, Edward
> Sent: Thursday, April 30, 2015 3:06 PM
> To: Cisco VOIP
> Subject: [cisco-voip] CUCM 10.5 and OpenText 10.6
>
>
>
> We have had right fax 10.5 up and running with a SIP trunk from our
> CUCM
> 8.6.2 environment for a while now.
>
>
>
> This past weekend we updated to CUCM 10.5.2 and are no longer able to
> fax out from RF.
>
>
>
> From the trace, the SIP call appears to fail with the following error
> after the INVITE
>
>
>
> 488 Not Acceptable Here
>
>
>
> Do would anything have changed in 10.5 to possibly be causing this? Weird
> thing is the inbound faxes are working fine.
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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class=WordSection1><p class=MsoNormal><span \
style='color:#1F497D;mso-fareast-language:EN-US'>What about the incoming Transport \
Type in the SIP Trunk Security Profile?<o:p></o:p></span></p><p class=MsoNormal><span \
style='color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p \
class=MsoNormal><span style='color:#1F497D;mso-fareast-language:EN-US'>Under System | \
Security | SIP Trunk Security Profile<o:p></o:p></span></p><p class=MsoNormal><span \
style='color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p \
class=MsoNormal><span style='color:#1F497D;mso-fareast-language:EN-US'>The incoming \
transport should be set to "UDP" for FAX servers utilising the Brooktrout SR140 \
integration.<o:p></o:p></span></p><p class=MsoNormal><span \
style='color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p \
class=MsoNormal><span \
style='color:#1F497D;mso-fareast-language:EN-US'>Cheers<o:p></o:p></span></p><p \
class=MsoNormal><span \
style='color:#1F497D;mso-fareast-language:EN-US'>Dana<o:p></o:p></span></p><p \
class=MsoNormal><span \
style='color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p \
class=MsoNormal><span \
style='color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><div \
style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p \
class=MsoNormal><b><span lang=EN-US>From:</span></b><span lang=EN-US> cisco-voip [<a \
href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] \
<b>On Behalf Of </b>Haas, Neal<br><b>Sent:</b> Friday, 1 May 2015 8:48 \
AM<br><b>To:</b> 'Charles Goldsmith'<br><b>Cc:</b> Cisco VOIP<br><b>Subject:</b> Re: \
[cisco-voip] CUCM 10.5 and OpenText 10.6<o:p></o:p></span></p></div></div><p \
class=MsoNormal><o:p> </o:p></p><p class=MsoPlainText><span lang=EN-US>Here is \
what the Config is for our Fax server, I am not a SIP config guy so much, I just know \
that the PING option is new and it has helped us out a lot. Not all SIP devices like \
the Ping option…..<o:p></o:p></span></p><p class=MsoPlainText><span \
lang=EN-US><o:p> </o:p></span></p><p class=MsoPlainText><span \
lang=EN-US><o:p> </o:p></span></p><p class=MsoPlainText><span lang=EN-US><img \
border=0 width=826 height=590 id="Picture_x0020_1" \
src="cid:image001.png@01D083F0.D5A192F0"><o:p></o:p></span></p><p \
class=MsoPlainText><span lang=EN-US><img border=0 width=800 height=770 \
id="Picture_x0020_2" \
src="cid:image002.png@01D083F0.D5A192F0"><o:p></o:p></span></p><p \
class=MsoPlainText><span lang=EN-US><o:p> </o:p></span></p><p \
class=MsoPlainText><span lang=EN-US><img border=0 width=853 height=764 \
id="Picture_x0020_3" \
src="cid:image003.png@01D083F0.D5A192F0"><o:p></o:p></span></p><p \
class=MsoPlainText><span lang=EN-US><img border=0 width=997 height=346 \
id="Picture_x0020_4" \
src="cid:image004.png@01D083F0.D5A192F0"><o:p></o:p></span></p><p \
class=MsoPlainText><span lang=EN-US><o:p> </o:p></span></p><p \
class=MsoPlainText><span lang=EN-US><o:p> </o:p></span></p><p \
class=MsoPlainText><span lang=EN-US>Neal Haas<o:p></o:p></span></p><p \
class=MsoPlainText><span lang=EN-US><o:p> </o:p></span></p><p \
class=MsoPlainText><span lang=EN-US>-----Original Message-----<br>From: Charles \
Goldsmith [<a href="mailto:wokka@justfamily.org">mailto:wokka@justfamily.org</a>] \
<br>Sent: Thursday, April 30, 2015 3:36 PM<br>To: Haas, Neal<br>Cc: Countryman, \
Edward; Cisco VOIP<br>Subject: Re: [cisco-voip] CUCM 10.5 and OpenText \
10.6<o:p></o:p></span></p><p class=MsoPlainText><span \
lang=EN-US><o:p> </o:p></span></p><p class=MsoPlainText><span lang=EN-US>There \
are no timers in the SIP trunk, but the SIP Profile has \
several.<o:p></o:p></span></p><p class=MsoPlainText><span \
lang=EN-US><o:p> </o:p></span></p><p class=MsoPlainText><span lang=EN-US>Please \
let us know which timer you find that resolves this? I have a customer that \
will be going to 10.5 soon and are using RightFax.<o:p></o:p></span></p><p \
class=MsoPlainText><span lang=EN-US><o:p> </o:p></span></p><p \
class=MsoPlainText><span lang=EN-US>Also, RightFax has some good documentation and \
support, they may have this already covered.<o:p></o:p></span></p><p \
class=MsoPlainText><span lang=EN-US><o:p> </o:p></span></p><p \
class=MsoPlainText><span lang=EN-US>On Thu, Apr 30, 2015 at 4:33 PM, Haas, Neal \
<<a href="mailto:nhaas@co.fresno.ca.us"><span \
style='color:windowtext;text-decoration:none'>nhaas@co.fresno.ca.us</span></a>> \
wrote:<o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-US>> We had the \
same thing with our Accuroute Fax server. We called TAC and <o:p></o:p></span></p><p \
class=MsoPlainText><span lang=EN-US>> it was the time out on the SIP trunk needed \
to be increased. As soon <o:p></o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>> as we called in the TAC person had us fixed up in \
minutes.<o:p></o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>><o:p> </o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>><o:p> </o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>><o:p> </o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>> I don't know the exact thing that had to be changed; the guy that did \
<o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-US>> the work is out \
this week.<o:p></o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>><o:p> </o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>><o:p> </o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>><o:p> </o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>> If you have 79XX phones, update the COP file for your phones, \
<o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-US>> transfers while on \
a call with a head set are broken. Calls will just <o:p></o:p></span></p><p \
class=MsoPlainText><span lang=EN-US>> drop with a \
transfer……<o:p></o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>><o:p> </o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>><o:p> </o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>><o:p> </o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>><o:p> </o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>><o:p> </o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>> Neal Haas<o:p></o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>><o:p> </o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>><o:p> </o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>><o:p> </o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>> From: cisco-voip [<a \
href="mailto:cisco-voip-bounces@puck.nether.net"><span \
style='color:windowtext;text-decoration:none'>mailto:cisco-voip-bounces@puck.nether.net</span></a>] \
On Behalf <o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-US>> Of \
Countryman, Edward<o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-US>> \
Sent: Thursday, April 30, 2015 3:06 PM<o:p></o:p></span></p><p \
class=MsoPlainText><span lang=EN-US>> To: Cisco VOIP<o:p></o:p></span></p><p \
class=MsoPlainText><span lang=EN-US>> Subject: [cisco-voip] CUCM 10.5 and OpenText \
10.6<o:p></o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>><o:p> </o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>><o:p> </o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>><o:p> </o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>> We have had right fax 10.5 up and running with a SIP trunk from our \
<o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-US>> \
CUCM<o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-US>> 8.6.2 \
environment for a while now.<o:p></o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>><o:p> </o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>><o:p> </o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>><o:p> </o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>> This past weekend we updated to CUCM 10.5.2 and are no longer able to \
<o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-US>> fax out from \
RF.<o:p></o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>><o:p> </o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>><o:p> </o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>><o:p> </o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>> From the trace, the SIP call appears to fail with the following error \
<o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-US>> after the \
INVITE<o:p></o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>><o:p> </o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>><o:p> </o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>><o:p> </o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>> 488 Not Acceptable Here<o:p></o:p></span></p><p \
class=MsoPlainText><span lang=EN-US>><o:p> </o:p></span></p><p \
class=MsoPlainText><span lang=EN-US>><o:p> </o:p></span></p><p \
class=MsoPlainText><span lang=EN-US>><o:p> </o:p></span></p><p \
class=MsoPlainText><span lang=EN-US>> Do would anything have changed in 10.5 to \
possibly be causing this? Weird<o:p></o:p></span></p><p \
class=MsoPlainText><span lang=EN-US>> thing is the inbound faxes are working \
fine.<o:p></o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>><o:p> </o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>><o:p> </o:p></span></p><p class=MsoPlainText><span \
lang=EN-US>> _______________________________________________<o:p></o:p></span></p><p \
class=MsoPlainText><span lang=EN-US>> cisco-voip mailing \
list<o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-US>> <a \
href="mailto:cisco-voip@puck.nether.net"><span \
style='color:windowtext;text-decoration:none'>cisco-voip@puck.nether.net</span></a><o:p></o:p></span></p><p \
class=MsoPlainText><span lang=EN-US>> <a \
href="https://puck.nether.net/mailman/listinfo/cisco-voip"><span \
style='color:windowtext;text-decoration:none'>https://puck.nether.net/mailman/listinfo/cisco-voip</span></a><o:p></o:p></span></p><p \
class=MsoPlainText><span \
lang=EN-US>><o:p> </o:p></span></p></div></body></html>
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