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List: cisco-voip
Subject: Re: [cisco-voip] Multi-Year SmartNet Purchasing Woes
From: Matthew Loraditch <MLoraditch () heliontechnologies ! com>
Date: 2015-04-24 11:41:40
Message-ID: C75AF2AD9308C246AFBDDB994E3E29833564207D () PHANES ! helion ! local
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When CCW is used , they get a DART, the DART doesn't indicate the term properly and \
at least with whom I deal with, their quote generates defaults of 1 year, you have to \
tell them that your Smartnet is more than 12 months and give them the deal ID to \
reference so they can generate a proper price.
Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518
Facebook<https://www.facebook.com/heliontech?ref=hl> | \
Twitter<https://twitter.com/HelionTech> | \
LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | \
G+<https://plus.google.com/+Heliontechnologies/posts>
From: cisco-voip [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Anthony \
Holloway
Sent: Thursday, April 23, 2015 9:17 PM
To: Cisco VoIP Group; Mike Olivere
Subject: Re: [cisco-voip] Multi-Year SmartNet Purchasing Woes
Thanks for your insight on this. Do you have an idea of why the 99% mistake rate \
happens when CCW is used? Which by the way is exactly what was used in my scenario \
which prompted this email. On Thu, Apr 23, 2015 at 7:36 PM Mike Olivere \
<mikeeo@msn.com<mailto:mikeeo@msn.com>> wrote: If you create your quotes in CSCC then \
disti should just price that quote (it will have MY discount). If you create your \
quotes in CCW then disti will screw it up 99% of the time.
From: cisco-voip [mailto:cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounces@puck.nether.net>] \
On Behalf Of Anthony Holloway
Sent: Thursday, April 23, 2015 7:26 PM
To: Cisco VoIP Group
Subject: [cisco-voip] Multi-Year SmartNet Purchasing Woes
Have any of you fine pre-sales folks had issues ordering multi-year SmartNet and the \
disti giving you final pricing on the wrong duration? E.g., You quote out 5 years, \
and disti changes it to 1 year.
If so, can you share you experiences?
Thanks.
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<p class="MsoNormal"><span \
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">When \
CCW is used , they get a DART, the DART doesn't indicate the term properly and at \
least with whom I deal with, their quote generates defaults of 1 year, you have to \
tell them that your Smartnet is more than 12 months and give them the deal ID to \
reference so they can generate a proper price.<o:p></o:p></span></p> <p \
class="MsoNormal"><span \
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span \
style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Matthew \
G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<br> Network Engineer<br>
Direct Voice: 443.541.1518</span><span \
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><br>
<br>
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span \
style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span \
style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip \
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Thursday, April 23, 2015 9:17 PM<br>
<b>To:</b> Cisco VoIP Group; Mike Olivere<br>
<b>Subject:</b> Re: [cisco-voip] Multi-Year SmartNet Purchasing \
Woes<o:p></o:p></span></p> <p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks for your insight on this. Do you have an idea of why the \
99% mistake rate happens when CCW is used? Which by the way is exactly what was used \
in my scenario which prompted this email. <o:p></o:p></p>
<div>
<p class="MsoNormal">On Thu, Apr 23, 2015 at 7:36 PM Mike Olivere <<a \
href="mailto:mikeeo@msn.com">mikeeo@msn.com</a>> wrote:<o:p></o:p></p> <blockquote \
style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in \
6.0pt;margin-left:4.8pt;margin-right:0in"> <div>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span \
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">If \
you create your quotes in CSCC then disti should just price that quote (it will have \
MY discount). If you create your quotes in CCW then disti will screw it up 99% of \
the time.</span><o:p></o:p></p> <p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span \
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span \
style="font-size:10.0pt;font-family:"Tahoma",sans-serif">From:</span></b><span \
style="font-size:10.0pt;font-family:"Tahoma",sans-serif"> cisco-voip \
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" \
target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Anthony \
Holloway<br> <b>Sent:</b> Thursday, April 23, 2015 7:26 PM<br>
<b>To:</b> Cisco VoIP Group<br>
<b>Subject:</b> [cisco-voip] Multi-Year SmartNet Purchasing \
Woes</span><o:p></o:p></p> </div>
</div>
<div>
<div>
<p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p> \
<div> <p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Have any of you fine \
pre-sales folks had issues ordering multi-year SmartNet and the disti giving you \
final pricing on the wrong duration? E.g., You quote out 5 years, and disti \
changes it to 1 year.<o:p></o:p></p> <div>
<p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p> \
</div> <div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">If \
so, can you share you experiences?<o:p></o:p></p> </div>
<div>
<p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p> \
</div> <div>
<p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thanks.<o:p></o:p></p> \
</div> </div>
</div>
</div>
</blockquote>
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