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List: cisco-voip
Subject: Re: [cisco-voip] RTMT logs for disconnect signal of RCC
From: Rajamani N <rajamani85 () gmail ! com>
Date: 2015-01-26 11:43:28
Message-ID: CANW=gO3FBT52_Ez4-4hs1Ga_RN=Ve-HHFANXMMfYqrMsfc+WWw () mail ! gmail ! com
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Please do look into the SIP Proxy logs from the CUPS, you can see the CSTA
events for RCC in them
-Rajamani
On Sat, Jan 24, 2015 at 2:45 AM, Brian Meade <bmeade90@vt.edu> wrote:
> 9.x has the interleaved traces as well.
>
> On Fri, Jan 23, 2015 at 4:10 PM, Ryan Ratliff (rratliff) <
> rratliff@cisco.com> wrote:
>
>> For an SCCP phone you'll see a StationInit from CCM to the phone
>> instructing the phone to go OnHook. Using SDL traces you can follow that
>> back to where it originated from, which will likely be CTI if I recall how
>> RCC works correctly.
>> This tracking is much easier in 10.x with interleaved traces.
>>
>> -Ryan
>>
>> On Jan 23, 2015, at 6:55 AM, Jefflin Choi <jefflin.choi@gmail.com> wrote:
>>
>> All,
>>
>> We have lync remote call control integrated on our CCM/CUPS system. I'm
>> troubleshooting some call disconnect issues basically.
>>
>> Does anyone know which criteria to look for if it's caused by the lync
>> RCC on CCM and CUPS traces?
>>
>> If it's SIP phone, 9951 did saw one time with SIP REFER Message to the
>> phone to disconnect on CCM traces though not sure if this is also the case
>> with SCCP phones.
>> Softkey event does show me if it was an end call press but i don't think
>> this applies if it was triggered by closing the call dialog box on lync.
>>
>> What's the normal logging trace configuration that needs to be enabled
>> also?
>>
>> TIA,
>> Jeff
>>
>>
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>>
>>
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>
>
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[Attachment #5 (text/html)]
<div dir="ltr">Please do look into the SIP Proxy logs from the CUPS, you can see the \
CSTA events for RCC in them<div><br></div><div>-Rajamani</div></div><div \
class="gmail_extra"><br><div class="gmail_quote">On Sat, Jan 24, 2015 at 2:45 AM, \
Brian Meade <span dir="ltr"><<a href="mailto:bmeade90@vt.edu" \
target="_blank">bmeade90@vt.edu</a>></span> wrote:<br><blockquote \
class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc \
solid;padding-left:1ex"><div dir="ltr">9.x has the interleaved traces as \
well.</div><div class="HOEnZb"><div class="h5"><div class="gmail_extra"><br><div \
class="gmail_quote">On Fri, Jan 23, 2015 at 4:10 PM, Ryan Ratliff (rratliff) <span \
dir="ltr"><<a href="mailto:rratliff@cisco.com" \
target="_blank">rratliff@cisco.com</a>></span> wrote:<br><blockquote \
class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc \
solid;padding-left:1ex">For an SCCP phone you'll see a StationInit from CCM to \
the phone instructing the phone to go OnHook. Using SDL traces you can follow that \
back to where it originated from, which will likely be CTI if I recall how RCC works \
correctly.<br> This tracking is much easier in 10.x with interleaved traces.<br>
<br>
-Ryan<br>
<div><div><br>
On Jan 23, 2015, at 6:55 AM, Jefflin Choi <<a href="mailto:jefflin.choi@gmail.com" \
target="_blank">jefflin.choi@gmail.com</a>> wrote:<br> <br>
All,<br>
<br>
We have lync remote call control integrated on our CCM/CUPS system. I'm \
troubleshooting some call disconnect issues basically.<br> <br>
Does anyone know which criteria to look for if it's caused by the lync RCC on CCM \
and CUPS traces?<br> <br>
If it's SIP phone, 9951 did saw one time with SIP REFER Message to the phone to \
disconnect on CCM traces though not sure if this is also the case with SCCP \
phones.<br> Softkey event does show me if it was an end call press but i don't \
think this applies if it was triggered by closing the call dialog box on lync.<br> \
<br> What's the normal logging trace configuration that needs to be enabled \
also?<br> <br>
TIA,<br>
Jeff<br>
<br>
<br>
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</blockquote></div><br></div> \
</div></div><br>_______________________________________________<br> cisco-voip \
mailing list<br> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
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<br></blockquote></div><br></div>
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