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List: cisco-voip
Subject: Re: [cisco-voip] Unity Connection 8.0.3 problem
From: "Chris Ward (chrward)" <chrward () cisco ! com>
Date: 2012-07-24 13:59:41
Message-ID: C3D1FCA271936B48839E081F898E17AA03AF1E () xmb-rcd-x13 ! cisco ! com
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No problem. Glad it worked. Just be aware that it will change the behavior for all \
users so just be mindful for any user experience changes that might be reported.
+Chris
Unity Connection TME
From: Mike [mailto:mikeeo@msn.com]
Sent: Monday, July 23, 2012 6:41 PM
To: Chris Ward (chrward); cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] Unity Connection 8.0.3 problem
Chris,
That did the trick thank you!
From: cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounces@puck.nether.net> \
[mailto:cisco-voip-bounces@puck.nether.net]<mailto:[mailto:cisco-voip-bounces@puck.nether.net]> \
On Behalf Of Chris Ward (chrward)
Sent: Thursday, July 19, 2012 11:32 AM
To: Mike ; cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Unity Connection 8.0.3 problem
Mike,
In Unity Connection, under Advanced - Conversations, is the option, "Use Last (Rather \
than First) Redirecting Number for Routing Incoming Call" checked or not? If it is \
not, that would explain the difference in behavior as your AA call has two \
redirecting parties (first and last) and the non-AA call has only one redirecting \
party. The difference between these two calls is that the first redirecting party is \
different and the last redirecting party info is the same.
+Chris
Unity Connection TME
From: cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounces@puck.nether.net> \
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Mike
Sent: Thursday, July 19, 2012 9:01 AM
To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: [cisco-voip] Unity Connection 8.0.3 problem
I have an issues where if a call is transferred from a legacy attendant console it \
does not roll to the users voicemail. If anyone else transfers a call it goes to the \
user voicemail.
The attendant console has a pilot of 1482.
LastRedirectingId is 1422 on both debugs but one goes to VM and the other goes Honor \
Operator
Below is a debug from UC port monitor.
01:31:24, New Call, CalledId=1482, RedirectingId=1482, Origin=16, Reason=4, \
CallGuid=86CDBED4998444EB91C68453BDFEC865, CallerName=, LastRedirectingId=1422, \
LastRedirectingReason=4, \
PortDisplayName=PhoneSystem-1-001,[Origin=Unknown],[Reason=Forward No Answer] \
01:31:24, AttemptForward 01:31:24, State - AttemptForward.cde!Dummy
01:31:24, Event is [NULL]
01:31:24, PHTransfer
01:31:24, State - PHTransfer.cde!LoadInfo
01:31:24, Event is [TrueEvent]
01:31:24, PHGreeting
01:31:25, State - PHGreeting.cde!PlayGreeting
01:31:25, Call answered if needed
01:31:25, Playing greeting for Subscriber: Honor Operator
01:31:25, Event is [NULL]
01:31:25, PHTransfer
01:31:25, State - PHTransfer.cde!LoadInfo
01:31:25, Answer Phone if needed
01:31:25, Event is [FalseEvent]
01:31:25, State - PHTransfer.cde!CheckPlayTransferIntro
01:31:25, Event is [TrueEvent]
01:31:25, State - PHTransfer.cde!PlayTransferIntro
01:31:26, Event is [NULL]
01:31:26, State - PHTransfer.cde!XferCall
01:31:27, Event is [HangupEvent]
01:31:27, State - PHTransfer.cde!DoHangUp
01:31:27, Event is [HangupEvent]
01:31:28, Idle
Here is one from a normal station:
01:39:51, New Call, CalledId=1422, RedirectingId=1422, Origin=16, Reason=4, \
CallGuid=3E8C74F1776A44569FAA08838FB43D97, CallerName=HF Conference Rm, \
LastRedirectingId=1422, LastRedirectingReason=4, \
PortDisplayName=PhoneSystem-1-003,[Origin=Unknown],[Reason=Forward No Answer] \
01:39:51, AttemptForward 01:39:51, State - AttemptForward.cde!Dummy
01:39:51, Event is [NULL]
01:39:51, PHTransfer
01:39:51, State - PHTransfer.cde!LoadInfo
01:39:51, Event is [TrueEvent]
01:39:51, PHGreeting
01:39:51, State - PHGreeting.cde!PlayGreeting
01:39:51, Call answered if needed
01:39:51, Playing greeting for Subscriber: Joan Narducci
01:39:53, Event is [HangupEvent]
01:39:53, State - PHGreeting.cde!DoHangup
01:39:53, Event is [HangupEvent]
01:39:53, Idle
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<p class="MsoNormal"><span style="color:#1F497D">No problem. Glad it worked. Just be \
aware that it will change the behavior for all users so just be mindful for any user \
experience changes that might be reported.<o:p></o:p></span></p> <p \
class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p> <div>
<p class="MsoNormal"><span style="color:#1F497D">+Chris<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Unity Connection \
TME<o:p></o:p></span></p> </div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span \
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span \
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Mike \
[mailto:mikeeo@msn.com] <br>
<b>Sent:</b> Monday, July 23, 2012 6:41 PM<br>
<b>To:</b> Chris Ward (chrward); cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] Unity Connection 8.0.3 problem<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Chris,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">That did the trick thank \
you!<o:p></o:p></span></p> <p class="MsoNormal"><span \
style="color:#1F497D"><o:p> </o:p></span></p> <div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span \
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span \
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a \
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
<a href="mailto:[mailto:cisco-voip-bounces@puck.nether.net]">[mailto:cisco-voip-bounces@puck.nether.net]</a>
<b>On Behalf Of </b>Chris Ward (chrward)<br>
<b>Sent:</b> Thursday, July 19, 2012 11:32 AM<br>
<b>To:</b> Mike ; <a \
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br> \
<b>Subject:</b> Re: [cisco-voip] Unity Connection 8.0.3 problem<o:p></o:p></span></p> \
</div> </div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Mike,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">In Unity Connection, under Advanced \
– Conversations, is the option, “</span><span \
style="font-size:10.0pt;font-family:"Segoe UI","sans-serif"">Use \
Last (Rather than First) Redirecting Number for Routing Incoming Call</span><span \
style="color:#1F497D">” checked or not? If it is not, that would explain the \
difference in behavior as your AA call has two redirecting parties (first and last) \
and the non-AA call has only one redirecting party. The difference between these two \
calls is that the first redirecting party is different and the last redirecting party \
info is the same.<o:p></o:p></span></p> <p class="MsoNormal"><span \
style="color:#1F497D"><o:p> </o:p></span></p> <div>
<p class="MsoNormal"><span style="color:#1F497D">+Chris<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Unity Connection \
TME<o:p></o:p></span></p> </div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span \
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span \
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a \
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> \
[<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Mike <br>
<b>Sent:</b> Thursday, July 19, 2012 9:01 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] Unity Connection 8.0.3 problem<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have an issues where if a call is transferred from a legacy \
attendant console it does not roll to the users voicemail. If anyone else transfers a \
call it goes to the user voicemail.<o:p></o:p></p> <p \
class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal">The attendant console \
has a pilot of 1482.<o:p></o:p></p> <p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">LastRedirectingId is 1422 on both debugs but one goes to VM and \
the other goes Honor Operator<o:p></o:p></p> <p \
class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal">Below is a debug from UC \
port monitor.<o:p></o:p></p> <p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:31:24, \
New Call, CalledId=1482, RedirectingId=1482, Origin=16, \
Reason=4, CallGuid=86CDBED4998444EB91C68453BDFEC865, CallerName=, \
LastRedirectingId=1422, LastRedirectingReason=4, \
PortDisplayName=PhoneSystem-1-001,[Origin=Unknown],[Reason=Forward No \
Answer]<o:p></o:p></span></p> <p class="MsoNormal" style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:31:24, \
AttemptForward<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:31:24, \
State - AttemptForward.cde!Dummy<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:31:24, \
Event is [NULL]<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:31:24, \
PHTransfer<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:31:24, \
State - PHTransfer.cde!LoadInfo<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:31:24, \
Event is [TrueEvent]<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:31:24, \
PHGreeting<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:31:25, \
State - PHGreeting.cde!PlayGreeting<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:31:25, \
Call answered if needed<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:31:25, \
Playing greeting for Subscriber: Honor Operator<o:p></o:p></span></p> <p \
class="MsoNormal" style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:31:25, \
Event is [NULL]<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:31:25, \
PHTransfer<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:31:25, \
State - PHTransfer.cde!LoadInfo<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:31:25, \
Answer Phone if needed<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:31:25, \
Event is [FalseEvent]<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:31:25, \
State - PHTransfer.cde!CheckPlayTransferIntro<o:p></o:p></span></p> <p \
class="MsoNormal" style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:31:25, \
Event is [TrueEvent]<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:31:25, \
State - PHTransfer.cde!PlayTransferIntro<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:31:26, \
Event is [NULL]<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:31:26, \
State - PHTransfer.cde!XferCall<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:31:27, \
Event is [HangupEvent]<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:31:27, \
State - PHTransfer.cde!DoHangUp<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:31:27, \
Event is [HangupEvent]<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:31:28, \
Idle<o:p></o:p></span></p> <p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Here is one from a normal station:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:39:51, \
New Call, CalledId=1422, RedirectingId=1422, Origin=16, \
Reason=4, CallGuid=3E8C74F1776A44569FAA08838FB43D97, CallerName=HF \
Conference Rm, LastRedirectingId=1422, LastRedirectingReason=4, \
PortDisplayName=PhoneSystem-1-003,[Origin=Unknown],[Reason=Forward No \
Answer]<o:p></o:p></span></p> <p class="MsoNormal" style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:39:51, \
AttemptForward<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:39:51, \
State - AttemptForward.cde!Dummy<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:39:51, \
Event is [NULL]<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:39:51, \
PHTransfer<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:39:51, \
State - PHTransfer.cde!LoadInfo<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:39:51, \
Event is [TrueEvent]<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:39:51, \
PHGreeting<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:39:51, \
State - PHGreeting.cde!PlayGreeting<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:39:51, \
Call answered if needed<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:39:51, \
Playing greeting for Subscriber: Joan Narducci<o:p></o:p></span></p> <p \
class="MsoNormal" style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:39:53, \
Event is [HangupEvent]<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:39:53, \
State - PHGreeting.cde!DoHangup<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:39:53, \
Event is [HangupEvent]<o:p></o:p></span></p> <p class="MsoNormal" \
style="text-autospace:none"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"">01:39:53, \
Idle<o:p></o:p></span></p> <p class="MsoNormal"><o:p> </o:p></p>
</div>
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