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List: cisco-voip
Subject: Re: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at
From: "Jason Aarons (AM)" <jason.aarons () dimensiondata ! com>
Date: 2011-05-28 18:26:02
Message-ID: 4E38DB0A1959B04C8C83EDCF069B53ED0CA0346FBD () USISPCLEXDB01 ! na ! didata ! local
[Download RAW message or body]
Check the forums on arcsolutions.com, sounds like either your CTI Port or D=
evice>Phone doesn't have 4/2 for Maximum Number Calls/Busy Trigger. I set =
my Operator phone to 6/1 so on Overflow mode they can only handle on call a=
t a time. During Ring In you can't Transfer until you Answer the Ring In.
From: cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.ne=
ther.net] On Behalf Of Kevin Damisch
Sent: Friday, May 27, 2011 3:13 PM
To: Bennie Grant; BARANOWSKI, Hernan; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call a=
t a time
Bennie,
How do you do step 4 from "within" the client, not by using the phone? I a=
m using the 8.5.1.1 CUEAC server and client. When I have a call parked in =
a park slot, I can then answer another incoming call from any of the queues=
. I answer the call, and if I try to drag and drop that call over to the p=
ark slot with the call that I want to join it to, the cursor changes to the=
icon with a circle and line through it indicating that this is not allowed=
. I've tried the same thing with a held call too, but no luck. The ONLY m=
ethod of transferring or conferencing these 2 calls to join them together i=
s to use the phone itself with the softkeys and dialpad. We are looking fo=
r the best method of using the application (not the phone) to perform the J=
oin and DirTrfr softkey functions of a phone.
Is this possible?
Thanks,
Kevin
From: Bennie Grant [mailto:Bennie.Grant@mettoni.com]
Sent: Monday, March 21, 2011 10:39 AM
To: Kevin Damisch; BARANOWSKI, Hernan; cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call a=
t a time
Essentially yes, although you would achieve it with a different call flow:
1) Operator answers first call
2) Operator parks the first call
3) Operator answers second call
4) If operator wishes to join the 2 calls together, the operator eithe=
r TRANSFERS the call to the call park back, or conferences in the call park=
bay, and the calls are connected
Thanks
From: Kevin Damisch [mailto:kevin.damisch@vitalsite.com]
Sent: Monday, March 21, 2011 11:37 AM
To: Bennie Grant; BARANOWSKI, Hernan; cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call a=
t a time
Bennie,
So, if we configure forced delivery, is it possible to have a single operat=
or handle multiple calls, then join them from within the AC client similar =
to using the Join softkey as we would do via the phone itself?
Thanks,
Kevin
From: cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.ne=
ther.net] On Behalf Of Bennie Grant
Sent: Monday, March 21, 2011 10:27 AM
To: BARANOWSKI, Hernan; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call a=
t a time
There are no limitations with the 60 day license. It sounds like you are se=
nding calls directly to the handset of the phone, which is not supported an=
d will cause these issues
Ensure that you are routing calls through the QUEUES, and if you want the p=
hone to ring, enable the "forced delivery" mode on the server settings. The=
n, the system will handle the calls & queuing for you, as opposed to trying=
to juggle them all on the handset directly
From: cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.ne=
ther.net] On Behalf Of BARANOWSKI, Hernan
Sent: Monday, March 21, 2011 11:12 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a =
time
Importance: High
Hi all:
I installed the CUEAC in our customer and when we were doing tests presents=
the problem of subject.
We can only answer a call at a time. To answer another call, leave the acti=
ve standby. Is this normal behavior of the product?.
With the Callmanager AC, this could be done without problems. Then do a joi=
n in the calls, transfers, etc.
Is there any document with this kind of specifications? Number of active ca=
lls, etc?
We are using a trial version for 60 days. This version has limitations?
Best regards
_________________________________________________
Hernan Baranowski
Systems Engineer / Southern Cone
Logicalis
Tel: +54 11 4344-0400
hernan.baranowski@la.logicalis.com<mailto:hernan.baranowski@la.logicalis.co=
m>
Peru 327 - CABA - Argentina - C1067AAG
www.la.logicalis.com<http://www.la.logicalis.com/>
_________________________________________________
Business and technology working as one
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Mettoni Ltd
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Ashfords House, Grenadier Road, Exeter, EX1 3LH
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This communication (including any attachments) is intended only for the use=
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stribution or copying of this communication is strictly prohibited. If you =
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ent.
*************************************************************************
Please consider the environment before printing this e-mail
*************************************************************************
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error please notify
the system manager. http://www.mettoni.com
Mettoni Ltd
Registered in England and Wales: 4485956
Ashfords House, Grenadier Road, Exeter, EX1 3LH
*************************************************************************
________________________________
This communication (including any attachments) is intended only for the use=
of the individual or entity to which it is addressed, and may contain info=
rmation that is privileged, confidential and exempt from disclosure under a=
pplicable law. If you are not the intended recipient, any dissemination, di=
stribution or copying of this communication is strictly prohibited. If you =
have received this communication in error, please notify Vital Support Syst=
ems at 515 334 5700 and delete or destroy all copies and the original docum=
ent.
itevomcid
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class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Check the forums on \
arcsolutions.com, sounds like either your CTI Port or Device>Phone doesn’t \
have 4/2 for Maximum Number Calls/Busy Trigger. I set my Operator phone to 6/1 \
so on Overflow mode they can only handle on call at a time. During Ring In you \
can’t Transfer until you Answer the Ring In.<o:p></o:p></span></p><p \
class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div \
style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p \
class=MsoNormal><b><span \
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span \
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> \
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On \
Behalf Of </b>Kevin Damisch<br><b>Sent:</b> Friday, May 27, 2011 3:13 \
PM<br><b>To:</b> Bennie Grant; BARANOWSKI, Hernan; \
cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] CUEAC 8.5.1.5 - \
Problems - Only One Active Call at a time<o:p></o:p></span></p></div></div><p \
class=MsoNormal><o:p> </o:p></p><p class=MsoNormal \
style='margin-bottom:12.0pt'><span style='font-size:12.0pt;font-family:"Times New \
Roman","serif"'><o:p> </o:p></span></p><div><p class=MsoNormal><span \
style='color:#1F497D'>Bennie,</span><o:p></o:p></p><p class=MsoNormal><span \
style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span \
style='color:#1F497D'>How do you do step 4 from “within” the client, not \
by using the phone? I am using the 8.5.1.1 CUEAC server and client. When \
I have a call parked in a park slot, I can then answer another incoming call from any \
of the queues. I answer the call, and if I try to drag and drop that call over \
to the park slot with the call that I want to join it to, the cursor changes to the \
icon with a circle and line through it indicating that this is not allowed. \
I’ve tried the same thing with a held call too, but no luck. The ONLY \
method of transferring or conferencing these 2 calls to join them together is to use \
the phone itself with the softkeys and dialpad. We are looking for the best \
method of using the application (not the phone) to perform the Join and DirTrfr \
softkey functions of a phone.</span><o:p></o:p></p><p class=MsoNormal><span \
style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span \
style='color:#1F497D'>Is this possible?</span><o:p></o:p></p><p class=MsoNormal><span \
style='color:#1F497D'> </span><o:p></o:p></p><div><p class=MsoNormal><span \
style='color:#1F497D'>Thanks,</span><o:p></o:p></p><p class=MsoNormal><span \
style='color:#1F497D'>Kevin</span><o:p></o:p></p></div><p class=MsoNormal><span \
style='color:#1F497D'> </span><o:p></o:p></p><div><div \
style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p \
class=MsoNormal><b><span \
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span \
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Bennie Grant \
[mailto:Bennie.Grant@mettoni.com] <br><b>Sent:</b> Monday, March 21, 2011 10:39 \
AM<br><b>To:</b> Kevin Damisch; BARANOWSKI, Hernan; \
cisco-voip@puck.nether.net<br><b>Subject:</b> RE: [cisco-voip] CUEAC 8.5.1.5 - \
Problems - Only One Active Call at a time</span><o:p></o:p></p></div></div><p \
class=MsoNormal> <o:p></o:p></p><p class=MsoNormal><span \
style='color:#1F497D'>Essentially yes, although you would achieve it with a \
different call flow:</span><o:p></o:p></p><p class=MsoNormal><span \
style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoListParagraph \
style='text-indent:-.25in'><span style='color:#1F497D'>1)</span><span \
style='font-size:7.0pt;font-family:"Times New \
Roman","serif";color:#1F497D'> </span><span \
style='color:#1F497D'>Operator answers first call</span><o:p></o:p></p><p \
class=MsoListParagraph style='text-indent:-.25in'><span \
style='color:#1F497D'>2)</span><span style='font-size:7.0pt;font-family:"Times New \
Roman","serif";color:#1F497D'> </span><span \
style='color:#1F497D'>Operator parks the first call</span><o:p></o:p></p><p \
class=MsoListParagraph style='text-indent:-.25in'><span \
style='color:#1F497D'>3)</span><span style='font-size:7.0pt;font-family:"Times New \
Roman","serif";color:#1F497D'> </span><span \
style='color:#1F497D'>Operator answers second call</span><o:p></o:p></p><p \
class=MsoListParagraph style='text-indent:-.25in'><span \
style='color:#1F497D'>4)</span><span style='font-size:7.0pt;font-family:"Times New \
Roman","serif";color:#1F497D'> </span><span \
style='color:#1F497D'>If operator wishes to join the 2 calls together, the operator \
either TRANSFERS the call to the call park back, or conferences in the call park bay, \
and the calls are connected</span><o:p></o:p></p><p class=MsoNormal><span \
style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span \
style='color:#1F497D'>Thanks</span><o:p></o:p></p><p class=MsoNormal><span \
style='color:#1F497D'> </span><o:p></o:p></p><div><div \
style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p \
class=MsoNormal><b><span \
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span \
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Kevin Damisch \
[mailto:kevin.damisch@vitalsite.com] <br><b>Sent:</b> Monday, March 21, 2011 11:37 \
AM<br><b>To:</b> Bennie Grant; BARANOWSKI, Hernan; \
cisco-voip@puck.nether.net<br><b>Subject:</b> RE: [cisco-voip] CUEAC 8.5.1.5 - \
Problems - Only One Active Call at a time</span><o:p></o:p></p></div></div><p \
class=MsoNormal> <o:p></o:p></p><div><p class=MsoNormal><span \
style='color:#1F497D'>Bennie,</span><o:p></o:p></p><p class=MsoNormal><span \
style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span \
style='color:#1F497D'>So, if we configure forced delivery, is it possible to have a \
single operator handle multiple calls, then join them from within the AC client \
similar to using the Join softkey as we would do via the phone \
itself?</span><o:p></o:p></p><p class=MsoNormal><span \
style='color:#1F497D'> </span><o:p></o:p></p><div><p class=MsoNormal><span \
style='color:#1F497D'>Thanks,</span><o:p></o:p></p><p class=MsoNormal><span \
style='color:#1F497D'>Kevin</span><o:p></o:p></p></div><p class=MsoNormal><span \
style='color:#1F497D'> </span><o:p></o:p></p><div><div \
style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p \
class=MsoNormal><b><span \
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span \
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> \
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On \
Behalf Of </b>Bennie Grant<br><b>Sent:</b> Monday, March 21, 2011 10:27 \
AM<br><b>To:</b> BARANOWSKI, Hernan; cisco-voip@puck.nether.net<br><b>Subject:</b> \
Re: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a \
time</span><o:p></o:p></p></div></div><p class=MsoNormal> <o:p></o:p></p><p \
class=MsoNormal><span style='color:#1F497D'>There are no limitations with the 60 day \
license. It sounds like you are sending calls directly to the handset of the phone, \
which is not supported and will cause these issues</span><o:p></o:p></p><p \
class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><p \
class=MsoNormal><span style='color:#1F497D'>Ensure that you are routing calls through \
the QUEUES, and if you want the phone to ring, enable the “forced \
delivery” mode on the server settings. Then, the system will handle the calls \
& queuing for you, as opposed to trying to juggle them all on the handset \
directly</span><o:p></o:p></p><p class=MsoNormal><span \
style='color:#1F497D'> </span><o:p></o:p></p><div><div \
style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p \
class=MsoNormal><b><span \
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span \
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> \
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On \
Behalf Of </b>BARANOWSKI, Hernan<br><b>Sent:</b> Monday, March 21, 2011 11:12 \
AM<br><b>To:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> [cisco-voip] CUEAC \
8.5.1.5 - Problems - Only One Active Call at a time<br><b>Importance:</b> \
High</span><o:p></o:p></p></div></div><p class=MsoNormal> <o:p></o:p></p><p \
class=MsoNormal>Hi all:<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p \
class=MsoNormal>I installed the CUEAC in our customer and when we were doing tests \
presents the problem of subject.<o:p></o:p></p><p \
class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>We can only answer a call at \
a time. To answer another call, leave the active standby. Is this normal behavior of \
the product?.<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p \
class=MsoNormal>With the Callmanager AC, this could be done without problems. Then do \
a join in the calls, transfers, etc.<o:p></o:p></p><p \
class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Is there any document with \
this kind of specifications? Number of active calls, etc?<o:p></o:p></p><p \
class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>We are using a trial version \
for 60 days. This version has limitations?<o:p></o:p></p><p \
class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Best regards<o:p></o:p></p><p \
class=MsoNormal><b><span \
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#E41E26'>________________________</span></b><b><span \
lang=EN-GB style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#E41E26'>_________________________</span></b><o:p></o:p></p><p \
class=MsoNormal><b><span lang=EN-GB \
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#E41E26'>Hernan \
Baranowski</span></b><span lang=EN-GB \
style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br><b><span \
style='color:#3F4243'>Systems Engineer / Southern Cone</span></b><span \
style='color:#3F4243'><br><b>Logicalis </b></span></span><o:p></o:p></p><p \
class=MsoNormal><span lang=ES-AR \
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F4243'>Tel: +54 11 \
4344-0400<br></span><span lang=ES-AR \
style='font-size:10.0pt;font-family:"Arial","sans-serif"'><a \
href="mailto:hernan.baranowski@la.logicalis.com">hernan.baranowski@la.logicalis.com</a></span><span \
lang=ES-AR style='font-size:12.0pt;font-family:"Times New \
Roman","serif";color:#262626'> </span><o:p></o:p></p><p class=MsoNormal><span \
lang=ES-AR style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F4243'>Peru \
327 – CABA – Argentina – C1067AAG</span><o:p></o:p></p><p \
class=MsoNormal><span lang=ES-AR style='font-size:12.0pt;font-family:"Times New \
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