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List: cisco-voip
Subject: Re: [cisco-voip] cucm ocs integration
From: "Matt Slaga (US)" <Matt.Slaga () us ! didata ! com>
Date: 2010-12-24 15:24:14
Message-ID: 5FE225375F6E3F4493474B90BC1B94EFC33FDF78D5 () USISPCLEXDB01 ! na ! didata ! local
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I should probably have explained better, and in less 'rushed' English.
If you have one user with CUCIMOC, they will have phone presence enabled. If another \
user does not have CUCIMOC, then phone presence will not show for that user unless \
you have CUPS installed. The problem with having phone presence for some users and \
not for others is end user's trusting the presence icon next to users. If someone \
shows green and they attempt to IM or call, the other user may respond with 'I'm on \
the phone'. So users will begin to trust less the presence indicators which will in \
time reduce the success of the implementation. Just from personal experience in \
deploying Cisco/OCS integrations over the past several years.
Thanks!
Matt
From: Dew Swen [mailto:dew.swen@gmail.com]
Sent: Friday, December 24, 2010 10:14 AM
To: Matt Slaga (US)
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] cucm ocs integration
Himm ok Matt, thanks again.
Warm regards,
--
Dew Swen
On Fri, Dec 24, 2010 at 4:45 PM, Matt Slaga (US) \
<Matt.Slaga@us.didata.com<mailto:Matt.Slaga@us.didata.com>> wrote: You will not need \
CUPS unless you need the functions that Erik explains. Also, keep in mind that \
CUCIMOC is good as an all or nothing deployment. If you have some users who will not \
have CUCIMOC installed, then phone presence will not show for the users without \
unless you use CUPS for those users.
From: Dew Swen [mailto:dew.swen@gmail.com<mailto:dew.swen@gmail.com>]
Sent: Friday, December 24, 2010 9:00 AM
To: Matt Slaga (US)
Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] cucm ocs integration
Hi Erik & Matt,
I am trying to do "click to call, phone presence & control hardphone from MOC" \
feature. As Erik said, I want to use CUCIMOC software on the clients.
My concern about the system is: "Do I really need CUPS for presence or can CUCIMOC \
get the presence information directly from OCS server?".
Any docs/guides will be appriciated.
Kind regards,
--
Dew Swen
On Fri, Dec 24, 2010 at 3:11 PM, Matt Slaga (US) \
<Matt.Slaga@us.didata.com<mailto:Matt.Slaga@us.didata.com>> wrote: Dew,
It depends on what you are trying to accomplish with OCS/Cisco integration. Are you \
looking for just 'click to call' and 'phone presence"? Are you looking for OCS to \
provide audio/video between endpoints? Are you looking to utilize OCS' dial-in \
conferencing features?
Thanks!
Matt
From: cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounces@puck.nether.net> \
[mailto:cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounces@puck.nether.net>] \
On Behalf Of Dew Swen
Sent: Friday, December 24, 2010 3:20 AM
To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: [cisco-voip] cucm ocs integration
Merry Christmas to everyone,
I will be doing an integration between cucm and ocs. I found this doc about the \
integration: http://www.cisco.com/en/US/docs/voice_ip_comm/cucimoc/7_1/english/integrat/guide/cucimoc_integrate.html
Just CUCIMOC solves it?
Any help will be appriciated,
Kind regards,
--
Dew Swen
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Disclaimer: This e-mail communication and any attachments may contain confidential \
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-----------------------------------------
Disclaimer:
This e-mail communication and any attachments may contain
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class=WordSection1><p class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I should \
probably have explained better, and in less ‘rushed’ \
English.<o:p></o:p></span></p><p class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>If you have \
one user with CUCIMOC, they will have phone presence enabled. If another user \
does not have CUCIMOC, then phone presence will not show for that user unless you \
have CUPS installed. The problem with having phone presence for some users and \
not for others is end user’s trusting the presence icon next to users. If \
someone shows green and they attempt to IM or call, the other user may respond with \
‘I’m on the phone’. So users will begin to trust less the \
presence indicators which will in time reduce the success of the \
implementation. Just from personal experience in deploying Cisco/OCS \
integrations over the past several years.<o:p></o:p></span></p><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks!<o:p></o:p></span></p><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Matt<o:p></o:p></span></p><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p \
class=MsoNormal><b><span \
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span \
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Dew Swen \
[mailto:dew.swen@gmail.com] <br><b>Sent:</b> Friday, December 24, 2010 10:14 \
AM<br><b>To:</b> Matt Slaga (US)<br><b>Cc:</b> \
cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] cucm ocs \
integration<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p \
class=MsoNormal style='margin-bottom:12.0pt'>Himm ok Matt, thanks again.<br><br>Warm \
regards,<br><br clear=all><b>--</b><br><b>Dew \
Swen<br><br><br></b><br><br><o:p></o:p></p><div><p class=MsoNormal>On Fri, Dec 24, \
2010 at 4:45 PM, Matt Slaga (US) <<a \
href="mailto:Matt.Slaga@us.didata.com">Matt.Slaga@us.didata.com</a>> \
wrote:<o:p></o:p></p><div><div><p class=MsoNormal \
style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span \
style='font-size:11.0pt;color:#1F497D'>You will not need CUPS unless you need the \
functions that Erik explains. Also, keep in mind that CUCIMOC is good as an all \
or nothing deployment. If you have some users who will not have CUCIMOC \
installed, then phone presence will not show for the users without unless you use \
CUPS for those users.</span><o:p></o:p></p><p class=MsoNormal \
style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span \
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal \
style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span \
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal \
style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span \
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal \
style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span \
style='font-size:10.0pt'>From:</span></b><span style='font-size:10.0pt'> Dew Swen \
[mailto:<a href="mailto:dew.swen@gmail.com" target="_blank">dew.swen@gmail.com</a>] \
<br><b>Sent:</b> Friday, December 24, 2010 9:00 AM<br><b>To:</b> Matt Slaga \
(US)<br><b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" \
target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re: [cisco-voip] \
cucm ocs integration</span><o:p></o:p></p><div><div><p class=MsoNormal \
style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p \
class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'>Hi Erik & \
Matt,<br><br>I am trying to do "click to call, phone presence & control \
hardphone from MOC" feature. As Erik said, I want to use CUCIMOC software on the \
clients.<br><br>My concern about the system is: "Do I really need CUPS for \
presence or can CUCIMOC get the presence information directly from OCS \
server?".<br><br>Any docs/guides will be appriciated.<br><br>Kind \
regards,<br><br clear=all><b>--</b><br><b>Dew \
Swen<br><br><br><br></b><o:p></o:p></p><div><p class=MsoNormal \
style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Fri, Dec 24, 2010 at \
3:11 PM, Matt Slaga (US) <<a href="mailto:Matt.Slaga@us.didata.com" \
target="_blank">Matt.Slaga@us.didata.com</a>> wrote:<o:p></o:p></p><div><div><p \
class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span \
style='font-size:11.0pt;color:#1F497D'>Dew,</span><o:p></o:p></p><p class=MsoNormal \
style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span \
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal \
style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span \
style='font-size:11.0pt;color:#1F497D'>It depends on what you are trying to \
accomplish with OCS/Cisco integration. Are you looking for just ‘click to \
call’ and ‘phone presence”? Are you looking for OCS to \
provide audio/video between endpoints? Are you looking to utilize OCS’ \
dial-in conferencing features? </span><o:p></o:p></p><p class=MsoNormal \
style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span \
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal \
style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span \
style='font-size:11.0pt;color:#1F497D'>Thanks!</span><o:p></o:p></p><p \
class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span \
style='font-size:11.0pt;color:#1F497D'>Matt</span><o:p></o:p></p><p class=MsoNormal \
style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span \
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal \
style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span \
style='font-size:10.0pt'>From:</span></b><span style='font-size:10.0pt'> <a \
href="mailto:cisco-voip-bounces@puck.nether.net" \
target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a \
href="mailto:cisco-voip-bounces@puck.nether.net" \
target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Dew \
Swen<br><b>Sent:</b> Friday, December 24, 2010 3:20 AM<br><b>To:</b> <a \
href="mailto:cisco-voip@puck.nether.net" \
target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b> [cisco-voip] cucm \
ocs integration</span><o:p></o:p></p><div><div><p class=MsoNormal \
style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p \
class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'>Merry Christmas \
to everyone,<br><br>I will be doing an integration between cucm and ocs. I found this \
doc about the integration:<br><a \
href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucimoc/7_1/english/integrat/guide/cucimoc_integrate.html" \
target="_blank">http://www.cisco.com/en/US/docs/voice_ip_comm/cucimoc/7_1/english/integrat/guide/cucimoc_integrate.html</a><br><br>Just \
CUCIMOC solves it?<br><br>Any help will be appriciated,<br>Kind regards,<br><br \
clear=all><b>--</b><br><b>Dew \
Swen</b><o:p></o:p></p></div></div></div></div><div><div class=MsoNormal align=center \
style='text-align:center'><hr size=1 width="100%" \
align=center></div><p><b>Disclaimer: This e-mail communication and any attachments \
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addressee(s) named above only. If you are not the intended addressee, you are hereby \
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reproduction of this email or its contents is strictly prohibited and may be \
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