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List: cisco-voip
Subject: Re: [cisco-voip] ISDN Call Utilisation - Daily Peak
From: "Cheng, Karen" <Karen.Cheng () racq ! com ! au>
Date: 2010-12-23 22:58:47
Message-ID: 42752206EE5B8545B68464E1D0B774B864CE89ABAA () EMPMAIL ! racq ! com ! au
[Download RAW message or body]
Hi thanks all.
I think the hard part is due to the various trunk-groups on these gateways.
I'll investigate the MIBS thanks guys. Being able to graph current resource=
s would be great. Also hoping to purchase Cisco Service Statistics manager =
as well which will hopefully provide this functionality.
I also found the voice statistics iec command as well which I might use to =
report when a call is errorred due to lack of resources. It won't give me a=
graph but at least it will alert me when there is a problem.
Regards
Karen Cheng
Voice Engineer
2649 Logan Road
Eight Mile Plains, QLD, 4113
PO Box 4 Springwood, QLD 4127
T +61 7 3845 4119
F +61 7 3841 1048
E Karen.Cheng@racq.com.au<mailto:Karen.Cheng@racq.com.au>
W racq.com
From: Max Pierson [mailto:nmaxpierson@gmail.com]
Sent: Friday, 24 December 2010 4:11 AM
To: Cheng, Karen
Cc: Dennis Heim; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] ISDN Call Utilisation - Daily Peak
Love replying to one's own thread....
I missed the part where you said "SIP Gateways" ...
I haven't tried to graph/trend SIP, but i'm sure it's no harder than H.323
You'll probably need this MIB CISCO-SIP-UA-MIB
Here's a link that has all of the available OID's for that MIB ....
https://support.ipmonitor.com/mibs/CISCO-SIP-UA-MIB/oids.aspx
Also, you can utilize traps if you have a receiver ...
50474-2611XM(config)#snmp-server enable traps voice ?
fallback Enable SNMP fallback voice traps
high-ds0-util Enable SNMP high utilisation of DS0 traps
low-ds0-util Enable SNMP low utilisation of DS0 traps
poor-qov Enable SNMP poor quality of voice traps
One last option I can think of (quick and dirty as it may be), you could en=
able accounting for radius and record the entries that way. A little more w=
ork involved, but this way gets you exactly what you want to see.
M
On Thu, Dec 23, 2010 at 11:45 AM, Max Pierson <nmaxpierson@gmail.com<mailto=
:nmaxpierson@gmail.com>> wrote:
What are you using to signal MGCP or H.323 ?? If MGCP, you won't get much =
from the gateway itself since it's controlled via CCM. You could write a sc=
ript to ssh/telnet to the gateway and parse a "show voice call stat". Not s=
ure what's pollable on CCM for channel usage.
Otherwise, you could change your signaling to H.323 and that opens up the f=
ollowing OID's to poll via SNMP...
OID's to get the channel usage
- cpmActiveDS0s
- cpmDS1ActiveDS0s
- cpmActiveDS0sHighWaterMark
- cpmDS1ActiveDS0sHighWaterMark
On Wed, Dec 22, 2010 at 9:36 PM, Cheng, Karen <Karen.Cheng@racq.com.au<mail=
to:Karen.Cheng@racq.com.au>> wrote:
Thanks Dennis,
Unfortunately with SIP gateways there is no real way of differentiating bet=
ween different trunk-groups in RTMT.
Only thing I can see from RTMT is how many SIP calls are active from 1 call=
manager server to that gateway total which in the current situation is not=
helpful as each gateway has multiple ISDN trunk groups attached to them.
But thanks anyways.
Karen Cheng
Voice Engineer
From: Dennis Heim [mailto:Dennis.Heim@cdw.com<mailto:Dennis.Heim@cdw.com>]
Sent: Thursday, 23 December 2010 12:59 PM
To: Cheng, Karen; 'cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether=
.net>'
Subject: RE: ISDN Call Utilisation - Daily Peak
The easiest way is to do it via RTMT graphs.
Dennis Heim
Network Voice Engineer
CDW Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN 46032
317.569.4255 Office/Home Office
317.569.4201 Fax
317.694.6070 Cell
dennis.heim@cdw.com<mailto:dennis.heim@cdw.com>
cdw.com/content/solutions/unified-communications/<http://www.cdw.com/conten=
t/solutions/unified-communications/>
From: cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounces@puck.net=
her.net> [mailto:cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounc=
es@puck.nether.net>] On Behalf Of Cheng, Karen
Sent: Wednesday, December 22, 2010 7:21 PM
To: 'cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>'
Subject: [cisco-voip] ISDN Call Utilisation - Daily Peak
Hi guys,
Is there anyway to show the peak utilisation of the isdn interfaces from th=
e Cisco router?
We migrated over from Avaya and on there was a command to list measurements=
trunk-group summary yesterday peak to show whether any interfaces got maxe=
d.
I can't seem to find anything similar on the Cisco router platform.
Regards
Karen Cheng
Voice Engineer
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<p class="MsoNormal"><span \
style="font-size:11.0pt;font-family:"Calibri","sans-serif"; \
color:#1F497D">Hi thanks all.<o:p></o:p></span></p> <p class="MsoNormal"><span \
style="font-size:11.0pt;font-family:"Calibri","sans-serif"; \
color:#1F497D"><o:p> </o:p></span></p> <p class="MsoNormal"><span \
style="font-size:11.0pt;font-family:"Calibri","sans-serif"; \
color:#1F497D">I think the hard part is due to the various trunk-groups on these \
gateways.<o:p></o:p></span></p> <p class="MsoNormal"><span \
style="font-size:11.0pt;font-family:"Calibri","sans-serif"; \
color:#1F497D"><o:p> </o:p></span></p> <p class="MsoNormal"><span \
style="font-size:11.0pt;font-family:"Calibri","sans-serif"; \
color:#1F497D">I’ll investigate the MIBS thanks guys. Being able to graph \
current resources would be great. Also hoping to purchase Cisco Service Statistics \
manager as well which will hopefully provide this \
functionality.<o:p></o:p></span></p> <p class="MsoNormal"><span \
style="font-size:11.0pt;font-family:"Calibri","sans-serif"; \
color:#1F497D"><o:p> </o:p></span></p> <p class="MsoNormal"><span \
style="font-size:11.0pt;font-family:"Calibri","sans-serif"; \
color:#1F497D">I also found the voice statistics iec command as well which I might \
use to report when a call is errorred due to lack of resources. It won’t give \
me a graph but at least it will alert me when there is a \
problem.<o:p></o:p></span></p> <p class="MsoNormal"><span \
style="font-size:11.0pt;font-family:"Calibri","sans-serif"; \
color:#1F497D"><o:p> </o:p></span></p> <p class="MsoNormal"><span \
style="font-size:11.0pt;font-family:"Calibri","sans-serif"; \
color:#1F497D">Regards<o:p></o:p></span></p> <p class="MsoNormal"><span \
style="font-size:11.0pt;font-family:"Calibri","sans-serif"; \
color:#1F497D"><o:p> </o:p></span></p> <div>
<p class="MsoNormal"><b><i><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"; \
color:#003478">Karen Cheng</span></i></b><span \
style="color:#1F497D"><o:p></o:p></span></p> </div>
<div>
<p class="MsoNormal"><i><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"; \
color:#003478">Voice Engineer</span></i><span \
style="color:#1F497D"><o:p></o:p></span></p> </div>
<div>
<p class="MsoNormal"><span style="color:#1F497D"> <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><i><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"; \
color:#003478">2649 Logan Road</span></i><span \
style="color:#1F497D"><o:p></o:p></span></p> </div>
<div>
<p class="MsoNormal"><i><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"; \
color:#003478">Eight Mile Plains, QLD, 4113</span></i><span \
style="color:#1F497D"><o:p></o:p></span></p> </div>
<div>
<p class="MsoNormal"><i><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"; \
color:#003478">PO Box 4 Springwood, QLD 4127</span></i><span \
style="color:#1F497D"><o:p></o:p></span></p> </div>
<div>
<p class="MsoNormal"><b><i><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"; \
color:#003478">T</span></i></b><i><span style="font-size:10.0pt;font-family: \
"Arial","sans-serif";color:#003478"> +61 7 3845 4119 \
</span></i><span style="color:#1F497D"><o:p></o:p></span></p> </div>
<div>
<p class="MsoNormal"><b><i><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"; \
color:#003478">F </span></i></b><i><span style="font-size:10.0pt;font-family:
"Arial","sans-serif";color:#003478">+61 7 3841 \
1048</span></i><i><span \
style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#003478">
</span></i><span style="color:#1F497D"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><i><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"; \
color:#003478">E</span></i></b><i><span style="font-size:10.0pt;font-family: \
"Arial","sans-serif";color:#003478"> </span></i><i><span \
style="color:#1F497D"><a href="mailto:Karen.Cheng@racq.com.au"><span \
style="font-size:10.0pt;font-family: \
"Arial","sans-serif";color:#003478">Karen.Cheng@racq.com.au</span></a>
</span></i><span style="color:#1F497D"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><i><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"; \
color:#003478">W</span></i></b><i><span style="font-size:10.0pt;font-family: \
"Arial","sans-serif";color:#003478"> </span></i><i><span \
style="color:#1F497D"><a href="racq.com"><span \
style="font-size:10.0pt;font-family:"Arial","sans-serif"; \
color:#003478">racq.com</span></a></span></i><i><span style="font-size:10.0pt; \
font-family:"Arial","sans-serif";color:#003478"> </span></i><span \
style="color:#1F497D"><o:p></o:p></span></p> </div>
<div>
<p class="MsoNormal"><span style="color:#1F497D"> <o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"> </span><span \
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:
"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" \
style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> Max \
Pierson [mailto:nmaxpierson@gmail.com] <br>
<b>Sent:</b> Friday, 24 December 2010 4:11 AM<br>
<b>To:</b> Cheng, Karen<br>
<b>Cc:</b> Dennis Heim; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] ISDN Call Utilisation - Daily \
Peak<o:p></o:p></span></p> </div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Love replying to one's own thread....<o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">I missed the part where you said "SIP Gateways" \
...<o:p></o:p></p> </div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">I haven't tried to graph/trend SIP, but i'm sure it's no harder \
than H.323 <o:p></o:p></p> </div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">You'll probably need this MIB \
CISCO-SIP-UA-MIB<o:p></o:p></p> </div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Here's a link that has all of the available OID's for that MIB \
....<o:p></o:p></p> </div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal"><a \
href="https://support.ipmonitor.com/mibs/CISCO-SIP-UA-MIB/oids.aspx">https://support.ipmonitor.com/mibs/CISCO-SIP-UA-MIB/oids.aspx</a><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Also, you can utilize traps if you have a receiver ... \
<o:p></o:p></p> </div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<div>
<p class="MsoNormal">50474-2611XM(config)#snmp-server enable traps voice \
?<o:p></o:p></p> </div>
<div>
<p class="MsoNormal"> fallback Enable SNMP fallback \
voice traps<o:p></o:p></p> </div>
<div>
<p class="MsoNormal"> high-ds0-util Enable SNMP high utilisation of \
DS0 traps<o:p></o:p></p> </div>
<div>
<p class="MsoNormal"> low-ds0-util Enable SNMP low utilisation of \
DS0 traps<o:p></o:p></p> </div>
<div>
<p class="MsoNormal"> poor-qov Enable SNMP poor \
quality of voice traps<o:p></o:p></p> </div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">One last option I can think of (quick and dirty as it may be), \
you could enable accounting for radius and record the entries that way. A little more \
work involved, but this way gets you exactly what you want to see.<o:p></o:p></p> \
</div> <div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">M<o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">On Thu, Dec 23, 2010 at 11:45 AM, Max Pierson <<a \
href="mailto:nmaxpierson@gmail.com">nmaxpierson@gmail.com</a>> \
wrote:<o:p></o:p></p> <p class="MsoNormal">What are you using to signal MGCP or H.323 \
?? If MGCP, you won't get much from the gateway itself since it's controlled \
via CCM. You could write a script to ssh/telnet to the gateway and parse a "show \
voice call stat". Not sure what's pollable on CCM for channel \
usage. <o:p></o:p></p> <div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Otherwise, you could change your signaling to H.323 and that \
opens up the following OID's to poll via SNMP...<o:p></o:p></p> <div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal"><span \
style="font-family:"Verdana","sans-serif"">OID's to get the \
channel usage <br> <br>
- cpmActiveDS0s <br>
<br>
- cpmDS1ActiveDS0s <br>
<br>
- cpmActiveDS0sHighWaterMark <br>
<br>
- cpmDS1ActiveDS0sHighWaterMark </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<div>
<p class="MsoNormal">On Wed, Dec 22, 2010 at 9:36 PM, Cheng, Karen <<a \
href="mailto:Karen.Cheng@racq.com.au" target="_blank">Karen.Cheng@racq.com.au</a>> \
wrote:<o:p></o:p></p> </div>
</div>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm \
6.0pt; margin-left:4.8pt;margin-right:0cm">
<div>
<div>
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span \
style="color:#1F497D">Thanks Dennis,</span><o:p></o:p></p> <p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span \
style="color:#1F497D"> </span><o:p></o:p></p> <p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span \
style="color:#1F497D">Unfortunately with SIP gateways there is no real way of \
differentiating between different trunk-groups in RTMT.</span><o:p></o:p></p> <p \
class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span \
style="color:#1F497D"> </span><o:p></o:p></p> <p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span \
style="color:#1F497D">Only thing I can see from RTMT is how many SIP calls are active \
from 1 call manager server to that gateway total which in the current situation is \
not helpful as each gateway has multiple ISDN trunk groups attached to \
them.</span><o:p></o:p></p> <p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span \
style="color:#1F497D"> </span><o:p></o:p></p> <p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span \
style="color:#1F497D">But thanks anyways.</span><o:p></o:p></p> <p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span \
style="color:#1F497D"> </span><o:p></o:p></p> <div>
<div>
<p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span \
style="font-size:10.0pt;color:#003478">Karen Cheng</span></i></b><o:p></o:p></p> \
</div> <div>
<p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span \
style="font-size:10.0pt;color:#003478">Voice Engineer</span></i><o:p></o:p></p> \
</div> <div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span \
style="color:#1F497D"> </span><o:p></o:p></p> </div>
</div>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span \
style="color:#1F497D"> </span><o:p></o:p></p> <div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" \
style="font-size:10.0pt">From:</span></b><span lang="EN-US" style="font-size:10.0pt"> \
Dennis Heim [mailto:<a href="mailto:Dennis.Heim@cdw.com" \
target="_blank">Dennis.Heim@cdw.com</a>] <br>
<b>Sent:</b> Thursday, 23 December 2010 12:59 PM<br>
<b>To:</b> Cheng, Karen; '<a href="mailto:cisco-voip@puck.nether.net" \
target="_blank">cisco-voip@puck.nether.net</a>'<br> <b>Subject:</b> RE: ISDN Call \
Utilisation - Daily Peak</span><o:p></o:p></p> </div>
</div>
<div>
<div>
<p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p> <p \
class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span \
lang="EN-US" style="color:#1F497D">The easiest way is to do it via RTMT \
graphs.</span><o:p></o:p></p> <p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" \
style="color:#1F497D"> </span><o:p></o:p></p> <div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span \
lang="EN-US" style="font-size:10.0pt;color:#1F497D">Dennis Heim<br> Network Voice \
Engineer<br> CDW Advanced Technology Services<br>
11711 N. Meridian Street, Suite 225<br>
Carmel, IN 46032<br>
<br>
317.569.4255 Office/Home Office<br>
</span><span lang="EN-US" style="font-size:10.0pt;color:black">317.569.4201 Fax<br>
</span><span lang="EN-US" style="font-size:10.0pt;color:#1F497D">317.694.6070 \
Cell</span><o:p></o:p></p> <p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" \
style="color:#1F497D"><a href="mailto:dennis.heim@cdw.com" target="_blank" \
title="mailto:dennis.heim@berbee.com">dennis.heim@cdw.com</a><br> <a \
href="http://www.cdw.com/content/solutions/unified-communications/" \
target="_blank">cdw.com/content/solutions/unified-communications/</a></span><o:p></o:p></p>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span \
lang="EN-US" style="color:#1F497D"> </span><o:p></o:p></p> <div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" \
style="font-size:10.0pt">From:</span></b><span lang="EN-US" style="font-size:10.0pt"> \
<a href="mailto:cisco-voip-bounces@puck.nether.net" \
target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a \
href="mailto:cisco-voip-bounces@puck.nether.net" \
target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Cheng, \
Karen<br> <b>Sent:</b> Wednesday, December 22, 2010 7:21 PM<br>
<b>To:</b> '<a href="mailto:cisco-voip@puck.nether.net" \
target="_blank">cisco-voip@puck.nether.net</a>'<br> <b>Subject:</b> [cisco-voip] ISDN \
Call Utilisation - Daily Peak</span><o:p></o:p></p> </div>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span \
lang="EN-US"> </span><o:p></o:p></p> <p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hi guys,<o:p></o:p></p> <p \
class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Is \
there anyway to show the peak utilisation of the isdn interfaces from the Cisco \
router?<o:p></o:p></p> <p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p> <p \
class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">We \
migrated over from Avaya and on there was a command to list measurements trunk-group \
summary yesterday peak to show whether any interfaces got maxed.<o:p></o:p></p> <p \
class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I \
can’t seem to find anything similar on the Cisco router \
platform.<o:p></o:p></p> <p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p> <p \
class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Regards<o:p></o:p></p>
<p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p> \
<div> <p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span \
style="font-size:10.0pt;color:#003478">Karen Cheng</span></i></b><o:p></o:p></p> \
</div> <div>
<p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span \
style="font-size:10.0pt;color:#003478">Voice Engineer</span></i><o:p></o:p></p> \
</div> <div>
<p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p> \
</div> <div>
<div>
<p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p> \
</div> <div>
<p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p> \
</div> <div>
<p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p> \
</div> <div>
<p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p> \
</div> </div>
<p class="MsoNormal" \
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p> <p \
class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><br> \
<span style="font-size:7.5pt;color:green">Buy your loved one the gift of peace of \
mind with an RACQ gift membership. Join the Club today at <a \
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</div>
</div>
<div>
<div>
<p class="MsoNormal"><br>
<span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:green">Buy \
your loved one the gift of peace of mind with an RACQ gift membership. Join the Club \
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<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray">Please \
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<p class="MsoNormal"><o:p> </o:p></p>
</div>
</div>
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<p class="MsoNormal"><br>
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</blockquote>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</div>
<br>
<font face="Verdana" color="Green" size="1">Buy your loved one the gift of peace of \
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