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List: cisco-voip
Subject: Re: [cisco-voip] Unity Connection SMTP notification not working?
From: Daniel <dan.voip () danofive ! id ! au>
Date: 2009-11-29 23:48:19
Message-ID: f861d63a0911291548p5dc4ec75rf0c8edabc1a92c28 () mail ! gmail ! com
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If you go to the page "System Settings > SMTP Configuration > Server" is the
SMTP domain entry the same as the servers hostname and DNS entry?
On Fri, Nov 27, 2009 at 8:23 PM, Robin Clayton <Robin.Clayton@rrca.org.uk>wrote:
> Hi Daniel,
>
> I am using the IP of the smart host so i think I can rule out DNS.
>
> I have tried to turn on trace, but there seems tpo be no file created. I
> take it thes should be available in the TFTP upload/download???
>
> Cheers
>
> Robin
>
>
>
>
> ===============================
> Robin Clayton
> Network Manager
> Tel: 01228822075
>
>
>
> *Richard Rose Central Academy *
> *Edgehill Road *
> *Carlisle *
> *Cumbria *
> *CA1 3SL *
>
> *Tel: 01228 822060 *
> *Fax: 01228 822061 *
>
> *http://www.richardroseacademies.org/*
>
> >>> Daniel <dan.voip@danofive.id.au> 26/11/2009 22:37 >>>
> Collect the SMTP server trace files and see if there are errors.
> Make sure the traces for SMTP are on, then leave a message so that an
> SMTP notification would be sent, then collect the trace files for that
> period and look for errors.
> We had an issue where our DNS and domain names were mismatched, our DNS
> entries and server hostname did not match the SMTP domain or something like
> that I can't quite remember what it was now was over 2 years back.
>
>
> On Thu, Nov 26, 2009 at 8:37 PM, Robin Clayton <Robin.Clayton@rrca.org.uk>wrote:
>
>> Hi All.
>> Unity CX 2.x
>> I have set up the smart host to our internal SMTP server,
>> I have set up my e-mail address as a notification destiantion,
>> but nothing gets sent, I can't see any connection being made to our SMTP
>> server.
>> I have restarted SMTP service on unity.
>> And from the console on Unity I can ping the SMTP server fine.
>> Any ideas on how I can trace this?
>> Cheers
>> Rob
>> ===============================
>> Robin Clayton
>> Network Manager
>> Tel: 01228822075
>>
>>
>> *Richard Rose Central Academy *
>> *Edgehill Road *
>> *Carlisle *
>> *Cumbria *
>> *CA1 3SL *
>>
>> *Tel: 01228 822060 *
>> *Fax: 01228 822061 *
>>
>> *http://www.richardroseacademies.org/*
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
[Attachment #7 (text/html)]
<div>If you go to the page "System Settings > SMTP Configuration > \
Server" is the SMTP domain entry the same as the servers hostname and DNS \
entry?</div> <div> </div>
<div><br><br> </div>
<div class="gmail_quote">On Fri, Nov 27, 2009 at 8:23 PM, Robin Clayton <span \
dir="ltr"><<a href="mailto:Robin.Clayton@rrca.org.uk">Robin.Clayton@rrca.org.uk</a>></span> \
wrote:<br> <blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px \
0px 0.8ex; BORDER-LEFT: #ccc 1px solid"> <div style="MARGIN: 4px 4px 1px; FONT: 10pt \
Tahoma"> <div>Hi Daniel,</div>
<div> </div>
<div>I am using the IP of the smart host so i think I can rule out DNS.</div>
<div> </div>
<div>I have tried to turn on trace, but there seems tpo be no file created. I take it \
thes should be available in the TFTP upload/download???</div> <div> </div>
<div>Cheers</div>
<div> </div>
<div>Robin</div>
<div class="im">
<div> </div>
<div> </div>
<div> </div>
<div> </div>
<div>===============================<br>Robin Clayton<br>Network Manager <br>Tel: \
01228822075 </div> <div> </div></div>
<div>
<div class="im"><img src="cid:MZRNFWEQUFIW.IMAGE_1.gif" border="0"> <br><br><b><font \
face="Arial" color="#333333" size="4">Richard Rose Central Academy </font></b><font \
face="Arial" size="4"><br></font><b><font face="Arial" color="#333333" \
size="4">Edgehill Road </font></b><font face="Arial" size="4"><br> </font><b><font \
face="Arial" color="#333333" size="4">Carlisle </font></b><font face="Arial" \
size="4"><br></font><b><font face="Arial" color="#333333" size="4">Cumbria \
</font></b><font face="Arial" size="4"><br></font><b><font face="Arial" \
color="#333333" size="4">CA1 3SL </font></b><font face="Arial" size="4"><br> \
<br></font><b><font face="Arial" color="#333333" size="4">Tel: 01228 822060 \
</font></b><font face="Arial" size="4"><br></font><b><font face="Arial" \
color="#333333" size="4">Fax: 01228 822061 </font></b><br><font face="Arial" \
size="4"><br> </font><u><b><font face="Arial" color="#0000ff" size="2"><a \
href="http://www.richardroseacademies.org/" \
target="_blank">http://www.richardroseacademies.org/</a></font></b></u> \
<br><br></div>>>> Daniel <<a href="mailto:dan.voip@danofive.id.au" \
target="_blank">dan.voip@danofive.id.au</a>> 26/11/2009 22:37 >>><br> \
</div> <div>
<div></div>
<div class="h5">
<div></div>
<div>Collect the SMTP server trace files and see if there are errors.</div>
<div></div>
<div>Make sure the traces for SMTP are on, then leave a message so that an SMTP \
notification would be sent, then collect the trace files for that period and look for \
errors.</div> <div></div>
<div>We had an issue where our DNS and domain names were mismatched, our DNS entries \
and server hostname did not match the SMTP domain or something like that I can't \
quite remember what it was now was over 2 years back.</div>
<div><br><br></div>
<div class="gmail_quote">On Thu, Nov 26, 2009 at 8:37 PM, Robin Clayton <span \
dir="ltr"><<a href="mailto:Robin.Clayton@rrca.org.uk" \
target="_blank">Robin.Clayton@rrca.org.uk</a>></span> wrote:<br> <blockquote \
class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: \
#ccc 1px solid"> <div style="MARGIN: 4px 4px 1px; FONT: 10pt Tahoma">
<div>Hi All.</div>
<div></div>
<div>Unity CX 2.x</div>
<div></div>
<div>I have set up the smart host to our internal SMTP server,</div>
<div>I have set up my e-mail address as a notification destiantion,</div>
<div></div>
<div>but nothing gets sent, I can't see any connection being made to our SMTP \
server.</div> <div></div>
<div>I have restarted SMTP service on unity. </div>
<div></div>
<div>And from the console on Unity I can ping the SMTP server fine.</div>
<div></div>
<div>Any ideas on how I can trace this?</div>
<div></div>
<div>Cheers</div>
<div></div>
<div>Rob</div>
<div></div>
<div></div>
<div></div>
<div></div>
<div>===============================<br>Robin Clayton<br>Network Manager <br>Tel: \
01228822075 </div> <div></div>
<div></div><img src="cid:IYFVCHEKCSOT.IMAGE.gif" border="0"> <br><br><b><font \
face="Arial" color="#333333" size="4">Richard Rose Central Academy </font></b><font \
face="Arial" size="4"><br></font><b><font face="Arial" color="#333333" \
size="4">Edgehill Road </font></b><font face="Arial" size="4"><br> </font><b><font \
face="Arial" color="#333333" size="4">Carlisle </font></b><font face="Arial" \
size="4"><br></font><b><font face="Arial" color="#333333" size="4">Cumbria \
</font></b><font face="Arial" size="4"><br></font><b><font face="Arial" \
color="#333333" size="4">CA1 3SL </font></b><font face="Arial" size="4"><br> \
<br></font><b><font face="Arial" color="#333333" size="4">Tel: 01228 822060 \
</font></b><font face="Arial" size="4"><br></font><b><font face="Arial" \
color="#333333" size="4">Fax: 01228 822061 </font></b><br><font face="Arial" \
size="4"><br> </font><u><b><font face="Arial" color="#0000ff" size="2"><a \
href="http://www.richardroseacademies.org/" \
target="_blank">http://www.richardroseacademies.org/</a></font></b></u> \
</div><br>_______________________________________________<br> cisco-voip mailing \
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target="_blank">cisco-voip@puck.nether.net</a><br><a \
href="https://puck.nether.net/mailman/listinfo/cisco-voip" \
target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br> \
<br></blockquote></div><br></div></div></div><br>_______________________________________________<br>cisco-voip \
mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a \
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target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br> \
<br></blockquote></div><br>
--00c09f8ddfddd5bf7604798b2807--
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