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List: cisco-voip
Subject: Re: [cisco-voip] Periodic Phone Resets
From: Daniel Rodriguez <drodriguez () fidelus ! com>
Date: 2009-05-28 19:24:24
Message-ID: 0789A7DD55CE174EB6D97F57422151A4026187FEA6 () nyc-exch03 ! fidelus ! com
[Download RAW message or body]
I've encountered this before and worked w/ TAC to get defect ID CSCsu47079 created, \
but this should be resolved in your phone load version.
________________________________
From: cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] \
On Behalf Of Carter, Bill
Sent: Thursday, May 28, 2009 3:10 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Periodic Phone Resets
I have had some phones Periodically reset. The logs look like the phone thinks the \
VLANs have changed.
7942 SCCP
App Load ID jar42sccp.8-4-3-16.sbn
UCM: 6.1.3.3201-1
I looked in the phone Console Logs and found this:
NOT 12:43:04.830238 CDP-D: cache clear - + : protoType:2
NOT 12:43:04.831115 CDP-D: configSelectVLAN: 3 OP_USE_INIT:0 oper:4096 cdp:4096 \
lldp:4096 admin:4096 mac:0:1e:7a:8a:b6:85 NOT 12:43:04.839289 CDP-D: vvlan changed \
--> New:4096 old:210 4096 ERR 12:43:04.839849 CDP-D: setVVLANConfig VVLAN CHANGED --> \
NEW:4096 OLD:210 4096 NOT 12:43:04.846671 CDP-D: vlan Configured --> New:4096 old:110 \
:4096 NOT 12:43:04.847745 PAE: SIGIPCFG received...
NOT 12:43:04.848742 CDP-D: Sent SIGNINFO & SIGIPCFG
NOT 12:43:04.849259 CDP-D: getCdpExtaInfo: OP:0 Cos:0 Trust:1 lldp.idxOfInterest:-1
WRN 12:43:04.849812 CDP-D: cdpSetCos T:1 C:0
ERR 12:43:04.856445 INETD: Local connect failed: 2
!
!
! THEN
NOT 12:43:04.923479 CDP-D: configSelectVLAN: 3 OP_USE_CDP:2 oper:210 cdp:210 \
lldp:4096 admin:4096 mac:0:1e:7a:8a:b6:85 WRN 12:43:07.642795 JVM: Startup Module \
Loader|cip.sccp.ck:? - Read exception: java.net.SocketException: Connection reset by \
peer Close(d) Connection ...
ERR 12:43:07.649139 JVM: 12:43:07p|java.net.SocketException: Connection reset by peer
at cip.io.SecureInputStream.socketRead([BII)I(Native Method)
at cip.io.SecureInputStream.read([BII)I(Unknown Source)
at java.io.BufferedInputStream.fill()V(Unknown Source)
at java.io.BufferedInputStream.read()I(Unknown Source)
at java.io.DataInputStream.readInt()I(Unknown Source)
at cip.io.i.readInt()I(Unknown Source)
at cip.sccp.av.a()Lcip/sccp/br;(Unknown Source)
at cip.sccp.ck.e()V(Unknown Source)
at cip.sys.l.run()V(Unknown Source)
at java.lang.Thread.startup(Z)V(Unknown Source)
ERR 12:43:07.900587 ESP: rcv from tftpClient timed out
NOT 12:43:08.570137 CDP-D: holdThrd SendingCmd:proto:1 port:0
WRN 12:43:10.345619 JVM: Startup Module Loader|cip.sccp.ck:? - Read exception: \
java.net.SocketException: Connection reset by peer Close(d) Connection ...
ERR 12:43:10.352241 JVM: 12:43:10p|java.net.SocketException: Connection reset by peer
at cip.io.SecureInputStream.socketRead([BII)I(Native Method)
at cip.io.SecureInputStream.read([BII)I(Unknown Source)
at java.io.BufferedInputStream.fill()V(Unknown Source)
at java.io.BufferedInputStream.read()I(Unknown Source)
at java.io.DataInputStream.readInt()I(Unknown Source)
at cip.io.i.readInt()I(Unknown Source)
at cip.sccp.av.a()Lcip/sccp/br;(Unknown Source)
at cip.sccp.ck.e()V(Unknown Source)
at cip.sys.l.run()V(Unknown Source)
at java.lang.Thread.startup(Z)V(Unknown Source)
NOT 12:43:16.299119 CDP-D: vvlan changed --> New:210 old:4096 210
ERR 12:43:16.299687 CDP-D: setVVLANConfig VVLAN CHANGED --> NEW:210 OLD:4096 210
NOT 12:43:16.305525 CDP-D: vlan Configured --> New:110 old:4096 :110
NOT 12:43:18.748823 TFTP: [25]:Requesting SEP001F9EADD228.cnf.xml from 10.10.50.11
NOT 12:43:18.758942 TFTP: [25]:Finished --> rcvd 5743 bytes
WRN 12:43:19.113980 JVM: Startup Module Loader|cip.xml.ao: - XML Parser Warning: \
Unknown element 'name' in element '/device/devicePool' (line=8) WRN 12:43:19.115369 \
JVM: Startup Module Loader|cip.xml.ao: - XML Parser Warning: Unknown element 'name' \
in element '/device/devicePool/dateTimeSetting' (line=10) WRN 12:43:19.116820 JVM: \
Startup Module Loader|cip.xml.ao: - XML Parser Warning: Unknown element 'name' in \
element '/device/devicePool/callManagerGroup' (line=15) WRN 12:43:19.118220 JVM: \
Startup Module Loader|cip.xml.ao: - XML Parser Warning: Unknown element \
'tftpDefault' in element '/device/devicePool/callManagerGroup' (line=16)
~*~*~*~*~*~*~*~*~*~*~*~*
Bill Carter
Senior Network Analyst
CCIE 5022
Sentinel Technologies, Inc
bcarter@sentinel.com
SNR: 217.391.5015
~*~*~*~*~*~*~*~*~*~*~*~*
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I’ve encountered this before and
worked w/ TAC to get defect ID CSCsu47079 created, but this should be resolved
in your phone load version.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;color:navy'> </span></font><o:p></o:p></p>
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</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] \
<b><span style='font-weight:bold'>On Behalf Of </span></b>Carter, Bill<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, May 28, 2009 3:10
PM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] Periodic
Phone Resets</span></font><font size=3 face="Times New Roman"><span
style='font-size:12.0pt;font-family:"Times New Roman"'><o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>I
have had some phones Periodically reset. The logs look like the phone thinks
the VLANs have changed.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>7942
SCCP<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>App
Load ID \
jar42sccp.8-4-3-16.sbn<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>UCM:
6.1.3.3201-1<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>I
looked in the phone Console Logs and found this:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>NOT
12:43:04.830238 CDP-D: cache clear - + : protoType:2<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>NOT
12:43:04.831115 CDP-D: configSelectVLAN: 3 OP_USE_INIT:0 oper:4096 cdp:4096
lldp:4096 admin:4096 mac:0:1e:7a:8a:b6:85<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>NOT
12:43:04.839289 CDP-D: vvlan changed --> New:4096 old:210 \
4096<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>ERR
12:43:04.839849 CDP-D: <b><span style='font-weight:bold'>setVVLANConfig VVLAN
CHANGED --> NEW:4096 OLD:210 4096</span></b><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>NOT
12:43:04.846671 CDP-D: <b><span style='font-weight:bold'>vlan Configured -->
New:4096 old:110 :4096</span></b><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>NOT
12:43:04.847745 PAE: SIGIPCFG received...<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>NOT
12:43:04.848742 CDP-D: Sent SIGNINFO & SIGIPCFG<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>NOT
12:43:04.849259 CDP-D: getCdpExtaInfo: OP:0 <st1:place w:st="on">Cos</st1:place>:0
Trust:1 lldp.idxOfInterest:-1 <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>WRN
12:43:04.849812 CDP-D: cdpSetCos T:1 C:0 <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>ERR
12:43:04.856445 INETD: Local connect failed: 2<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'>!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'>!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>!
THEN<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>NOT
12:43:04.923479 CDP-D: configSelectVLAN: 3 OP_USE_CDP:2 oper:210 cdp:210
lldp:4096 admin:4096 mac:0:1e:7a:8a:b6:85<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>WRN
12:43:07.642795 JVM: Startup Module Loader|cip.sccp.ck:? - Read exception:
java.net.SocketException: Connection reset by peer <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'> Close(d) Connection ...<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>ERR
12:43:07.649139 JVM: 12:43:07p|java.net.SocketException: Connection reset by
peer<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'>
at cip.io.SecureInputStream.socketRead([BII)I(Native \
Method)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'>
at cip.io.SecureInputStream.read([BII)I(Unknown Source)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'>
at java.io.BufferedInputStream.fill()V(Unknown Source)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'>
at java.io.BufferedInputStream.read()I(Unknown Source)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'>
at java.io.DataInputStream.readInt()I(Unknown Source)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'>
at cip.io.i.readInt()I(Unknown Source)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'>
at cip.sccp.av.a()Lcip/sccp/br;(Unknown Source)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'>
at cip.sccp.ck.e()V(Unknown Source)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'>
at cip.sys.l.run()V(Unknown Source)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'>
at java.lang.Thread.startup(Z)V(Unknown Source)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>ERR
12:43:07.900587 ESP: rcv from tftpClient timed out<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>NOT
12:43:08.570137 CDP-D: holdThrd SendingCmd:proto:1 port:0 \
<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>WRN
12:43:10.345619 JVM: Startup Module Loader|cip.sccp.ck:? - Read exception:
java.net.SocketException: Connection reset by peer <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'> Close(d) Connection ...<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>ERR
12:43:10.352241 JVM: 12:43:10p|java.net.SocketException: Connection reset by
peer<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'>
at cip.io.SecureInputStream.socketRead([BII)I(Native \
Method)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'>
at cip.io.SecureInputStream.read([BII)I(Unknown Source)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'>
at java.io.BufferedInputStream.fill()V(Unknown Source)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'>
at java.io.BufferedInputStream.read()I(Unknown Source)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'>
at java.io.DataInputStream.readInt()I(Unknown Source)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'>
at cip.io.i.readInt()I(Unknown Source)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'>
at cip.sccp.av.a()Lcip/sccp/br;(Unknown Source)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'>
at cip.sccp.ck.e()V(Unknown Source)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'>
at cip.sys.l.run()V(Unknown Source)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'>
at java.lang.Thread.startup(Z)V(Unknown Source)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>NOT
12:43:16.299119 CDP-D: vvlan changed --> New:210 old:4096 \
210<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>ERR
12:43:16.299687 CDP-D: setVVLANConfig VVLAN CHANGED --> NEW:210 OLD:4096 \
210<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>NOT
12:43:16.305525 CDP-D: vlan Configured --> New:110 old:4096 \
:110<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>NOT
12:43:18.748823 TFTP: [25]:Requesting SEP001F9EADD228.cnf.xml from 10.10.50.11 \
<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>NOT
12:43:18.758942 TFTP: [25]:Finished --> rcvd 5743 bytes \
<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>WRN
12:43:19.113980 JVM: Startup Module Loader|cip.xml.ao: - XML Parser
Warning: Unknown element 'name' in element '/device/devicePool' \
(line=8)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>WRN
12:43:19.115369 JVM: Startup Module Loader|cip.xml.ao: - XML Parser
Warning: Unknown element 'name' in element '/device/devicePool/dateTimeSetting'
(line=10)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>WRN
12:43:19.116820 JVM: Startup Module Loader|cip.xml.ao: - XML Parser
Warning: Unknown element 'name' in element
'/device/devicePool/callManagerGroup' (line=15)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>WRN
12:43:19.118220 JVM: Startup Module Loader|cip.xml.ao: - XML Parser
Warning: Unknown element 'tftpDefault' in element
'/device/devicePool/callManagerGroup' (line=16)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'>~*~*~*~*~*~*~*~*~*~*~*~*<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>Bill
Carter<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>Senior
Network Analyst<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>CCIE
5022<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>Sentinel
Technologies, Inc<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'>bcarter@sentinel.com<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>SNR:
217.391.5015<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'>~*~*~*~*~*~*~*~*~*~*~*~*<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span \
style='font-size:11.0pt'><o:p> </o:p></span></font></p>
</div>
</body>
</html>
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