'[cisco-voip] UCCx app not ringing phone according to "most skilled"'

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List: cisco-voip
Subject: [cisco-voip] UCCx app not ringing phone according to "most skilled"
From: "Jeff Ruttman" <ruttmanj () carewisc ! org>
Date: 2009-03-31 13:33:33
Message-ID: 07365C3161D8D8419EE51C3834C02205034958 () ma1-exc01 ! ec2802 ! elderc ! org
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Greetings,

Mostly this one problem UCCx app rings agent phones in order from expert
to beginner as designed.  It's been in production for a few weeks, and
twice now it starts ringing all the phones at once.  Twice now I've gone
into CRS Admin and clicked around looking for something I
missed/configured wrong.  I don't find anything but instead of
cancelling or going back, I save or update, or I change something save,
put it back, and save again.

Whether it's my fumbling around or not, it's fixed itself both times.
Now it's happened a 3rd time.  

Any ideas how to find out what is really going on?

Thanks

jeff

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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Greetings,<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

Mostly this one problem UCCx app rings agent phones in order
from expert to beginner as designed.&nbsp; It&#8217;s been in production for a
few weeks, and twice now it starts ringing all the phones at once. &nbsp;Twice
now I&#8217;ve gone into CRS Admin and clicked around looking for something I
missed/configured wrong.&nbsp; I don&#8217;t find anything but instead of
cancelling or going back, I save or update, or I change something save, put it
back, and save again.<o:p></o:p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

Whether it&#8217;s my fumbling around or not, it&#8217;s fixed
itself both times.&nbsp; Now it&#8217;s happened a 3rd time. \
&nbsp;<o:p></o:p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Any ideas how to find out what is really going \
on?<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>jeff<o:p></o:p></span></font></p>

</div>

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