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List: cisco-voip
Subject: [cisco-voip] help needed:strange behaviour with cmeB-ACD and AA
From: Syed Khalid Ali <khalid_khursheed () hotmail ! com>
Date: 2008-06-28 8:30:33
Message-ID: BLU133-W42C393FE89A5AA043C280EE89D0 () phx ! gbl
[Download RAW message or body]
Hi,
I am trying to configure AA with CME. The behavior is strange.Only dial by extension \
option is working fine. For other option call is transfered to ip phones and it shows \
a '1 call in queue' and the light on hand-set blink but phone does not ring. Only \
dial by extension option is working fine.
Also the with param operator <num>, the number is the pilot number for hunt group or \
the extension number!
Below is configuration script:
telephony-service
load 7960-7940 P00308000500
load 7912 CP7912080002SCCP060817A
max-ephones 40
max-dn 70
ip source-address 192.168.100.1 port 2000
date-format dd-mm-yy
max-conferences 8 gain -6
transfer-system full-consult
secondary-dialtone 9
moh music-on-hold.au
!
ephone-dn 1 dual-line
number 2000
label Operator
name Operator
!
ephone-dn 2 dual-line
number 2001
label Sales-1
name Sales-1
!
ephone-hunt 1 sequential
pilot 1000
list 2001
description 'Sales Group'
!
ephone-hunt 2 sequential
pilot 1001
list 2000
description 'Operator Group'
!
application
service queue flash:app-b-acd-2.1.2.2.tcl
param number-of-hunt-grps 2
param aa-hunt1 1000
param aa-hunt2 1001
param queue-len 8
param queue-manager-debugs 1
!
service aa flash:app-b-acd-aa-2.1.2.2.tcl
paramspace english location flash:
paramspace english index 1
paramspace english language en
param service-name queue
param handoff-string aa
param aa-pilot 5000
param operator 1001
param welcome-prompt _bacd_welcome.au
param number-of-hunt-grps 3
param max-extension-length 4
param dial-by-extension-option 3
param second-greeting-time 45
param call-retry-timer 15
param voice-mail 0
param max-time-vm-retry 5
!
ephone 1
device-security-mode none
mac-address 0019.E811.B985
type 7912
button 1:1
!
ephone 2
device-security-mode none
mac-address 0019.E811.B991
type 7912
button 1:2
Regards,
Khalid
_________________________________________________________________
Invite your mail contacts to join your friends list with Windows Live Spaces. It's \
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<style>.hmmessage P{margin:0px;padding:0px}body.hmmessage{FONT-SIZE: \
10pt;FONT-FAMILY:Tahoma}</style>Hi,<br><br>I am trying to configure AA with CME. The \
behavior is strange.Only dial by extension option is working fine. For other option \
call is transfered to ip phones and it shows a '1 call in queue' and the light \
on hand-set blink but phone does not ring. Only dial by extension option is working \
fine.<br><br>Also the with param operator <num>, the number is the pilot number \
for hunt group or the extension number!<br><br>Below is configuration \
script:<br><br>telephony-service<br> load 7960-7940 P00308000500<br> load \
7912 CP7912080002SCCP060817A<br> max-ephones 40<br> max-dn 70<br> ip \
source-address 192.168.100.1 port 2000<br> date-format \
dd-mm-yy<br> max-conferences 8 gain -6<br> transfer-system \
full-consult<br> secondary-dialtone 9<br> moh \
music-on-hold.au<br>!<br>ephone-dn 1 dual-line<br> number \
2000<br> label Operator<br> name Operator<br>!<br>ephone-dn 2 \
dual-line<br> number 2001<br> label Sales-1<br> name \
Sales-1<br>!<br>ephone-hunt 1 sequential <br> pilot 1000<br> list \
2001<br>description 'Sales Group' <br>!<br>ephone-hunt 2 sequential \
<br> pilot 1001<br> list 2000<br>description 'Operator Group' \
<br>!<br>application<br>service queue flash:app-b-acd-2.1.2.2.tcl<br>param \
number-of-hunt-grps 2<br>param aa-hunt1 1000<br>param aa-hunt2 1001<br>param \
queue-len 8<br>param queue-manager-debugs 1<br>!<br>service aa \
flash:app-b-acd-aa-2.1.2.2.tcl<br>paramspace english location flash: <br>paramspace \
english index 1<br>paramspace english language en<br>param service-name \
queue<br>param handoff-string aa<br>param aa-pilot 5000<br>param operator \
1001<br>param welcome-prompt _bacd_welcome.au<br>param number-of-hunt-grps 3<br>param \
max-extension-length 4<br>param dial-by-extension-option 3<br>param \
second-greeting-time 45<br>param call-retry-timer 15<br>param voice-mail 0<br>param \
max-time-vm-retry 5<br>! <br>ephone \
1<br> device-security-mode none<br> mac-address \
0019.E811.B985<br> type 7912<br> button 1:1<br>!<br>ephone \
2<br> device-security-mode none<br> mac-address \
0019.E811.B991<br> type 7912<br> button \
1:2<br><br><br>Regards,<br><br>Khalid<br><br><br><br /><hr />Invite your mail \
contacts to join your friends list with Windows Live Spaces. It's easy! <a \
href='http://spaces.live.com/spacesapi.aspx?wx_action=create&wx_url=/friends.aspx&mkt=en-us' \
target='_new'>Try it!</a></body> </html>
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