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List: cisco-voip
Subject: Re: [cisco-voip] Unity AA per site
From: "Lelio Fulgenzi" <lelio () uoguelph ! ca>
Date: 2005-07-26 20:22:00
Message-ID: 008d01c5921f$adfd3060$30196883 () cfs ! uoguelph ! ca
[Download RAW message or body]
Until Unity truly becomes multi-tenant, you will have to make sure you use unique \
extensions.
--------------------------------------------------------------------------------
Lelio Fulgenzi, B.A.
Network Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"I had a coffee and Coke at lunch today...and now, I've got more jitter than an
IP phone on a long haul 10base2 connection" \
LFJ
----- Original Message -----
From: Court Schuett
To: Israel Lang ; Ryan Ratliff
Cc: Voll, Scott ; cisco-voip@puck.nether.net
Sent: Tuesday, July 26, 2005 4:17 PM
Subject: RE: [cisco-voip] Unity AA per site
That's exactly what we do as well. It's a piece of cake and works pretty well. We \
just found a gotcha in it though. Watch where the 0 in caller input points to. We \
had a template set up to point it to our main facility. When callers were pressing \
it instead of leaving a message they were being sent back to the home office instead \
of the remote site. Of course, that's not the type of report you'll get from the \
users which makes it harder to track down, but that's where we found the problem.
I would suggest creating an operator type person at each site and creating a \
template pointing to that. Could save you some headaches down the road.
Good luck.
Court Schuett
630-909-5560
cschuett@hprlogistics.com
------------------------------------------------------------------------------
From: cisco-voip-bounces@puck.nether.net \
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Israel Lang Sent: Tuesday, \
July 26, 2005 3:13 PM To: Ryan Ratliff
Cc: Voll, Scott; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Unity AA per site
That is what I have done in the 10 or so deployments I have under my belt. There \
are a few gotchas related to having a shared tenant system, but most can be \
mitigated.
On 7/26/05, Ryan Ratliff <rratliff@cisco.com> wrote:
I've seen a lot of people take the DID and run it through a CTI port
that is CFA to Unity. Then in Unit you have a call routing rule that
sends calls from your CTI port to the appropriate call handler.
-Ryan
On Jul 26, 2005, at 2:14 PM, Voll, Scott wrote:
How do I get AA in Unity to work on a Per site bases? Ie. extension
1234 is site A's employees and extension 5678 is site B's employees?
TIA
Scott
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_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
--
Have a great day!!!!!!!!!!
zephy316_gmail.com
Replace the _ with an @ symbol
------------------------------------------------------------------------------
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<DIV>Until Unity truly becomes multi-tenant, you will have to make sure you use
unique extensions.</DIV>
<DIV> </DIV>
<DIV>--------------------------------------------------------------------------------<BR>Lelio \
Fulgenzi, B.A.<BR>Network Analyst (CCS) * University of Guelph * Guelph, Ontario
N1G 2W1<BR>(519) 824-4120 x56354 (519) 767-1060 FAX
(JNHN)<BR>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
<BR>"I had a coffee and Coke at lunch today...and now, I've got more jitter than
an<BR>IP phone on a long haul 10base2
connection" &nb \
sp;   \
; \
LFJ</DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 \
2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message \
----- </DIV> <DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=cschuett@hfsnorthamerica.com
href="mailto:cschuett@hfsnorthamerica.com">Court Schuett</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=zephy316@gmail.com
href="mailto:zephy316@gmail.com">Israel Lang</A> ; <A title=rratliff@cisco.com
href="mailto:rratliff@cisco.com">Ryan Ratliff</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Cc:</B> <A title=Scott.Voll@wesd.org
href="mailto:Scott.Voll@wesd.org">Voll, Scott</A> ; <A
title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, July 26, 2005 4:17
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: [cisco-voip] Unity AA per
site</DIV>
<DIV><BR></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">That’s exactly what
we do as well. It’s a piece of cake and works pretty well. We just
found a gotcha in it though. Watch where the 0 in caller input points
to. We had a template set up to point it to our main facility.
When callers were pressing it instead of leaving a message they were being
sent back to the home office instead of the remote site. Of course,
that’s not the type of report you’ll get from the users which makes it harder
to track down, but that’s where we found the
problem.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: \
Arial"><o:p> </o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial \
color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I \
would suggest creating an operator type person at each site and creating a template \
pointing to that. Could save you some headaches down the
road.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: \
Arial"><o:p> </o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial \
color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: \
Arial">Good luck.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: \
Arial"><o:p> </o:p></SPAN></FONT></P> <DIV>
<P class=MsoNormal><FONT face="Rage Italic" color=navy size=6><SPAN
style="FONT-SIZE: 24pt; COLOR: navy; FONT-FAMILY: 'Rage Italic'">Court
Schuett</SPAN></FONT><FONT color=navy><SPAN
style="COLOR: navy"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" color=navy size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: navy"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: \
Arial">630-909-5560</SPAN></FONT><FONT color=navy><SPAN style="COLOR: \
navy"><o:p></o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial color=navy \
size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><A
href="mailto:cschuett@hprlogistics.com">cschuett@hprlogistics.com</A></SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: \
Tahoma">From:</SPAN></FONT></B><FONT face=Tahoma size=2><SPAN style="FONT-SIZE: \
10pt; FONT-FAMILY: Tahoma"> cisco-voip-bounces@puck.nether.net \
[mailto:cisco-voip-bounces@puck.nether.net] <B><SPAN style="FONT-WEIGHT: bold">On \
Behalf Of </SPAN></B>Israel Lang<BR><B><SPAN style="FONT-WEIGHT: \
bold">Sent:</SPAN></B> Tuesday, July 26, 2005 3:13 PM<BR><B><SPAN \
style="FONT-WEIGHT: bold">To:</SPAN></B> Ryan Ratliff<BR><B><SPAN \
style="FONT-WEIGHT: bold">Cc:</SPAN></B> Voll, Scott; \
cisco-voip@puck.nether.net<BR><B><SPAN style="FONT-WEIGHT: \
bold">Subject:</SPAN></B> Re: [cisco-voip] Unity AA per \
site</SPAN></FONT><o:p></o:p></P></DIV> <P class=MsoNormal><FONT face="Times New \
Roman" size=3><SPAN style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt">That is what I have done in the 10 or so
deployments I have under my belt. There are a few gotchas related to having a
shared tenant system, but most can be mitigated.<o:p></o:p></SPAN></FONT></P>
<DIV>
<P class=MsoNormal><SPAN class=gmailquote><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt">On 7/26/05, <B><SPAN
style="FONT-WEIGHT: bold">Ryan Ratliff</SPAN></B> <<A
href="mailto:rratliff@cisco.com">rratliff@cisco.com</A>>
wrote:</SPAN></FONT></SPAN><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt">I've seen a lot of people take the DID and run it
through a CTI port<BR>that is CFA to Unity. Then in Unit you have a
call routing rule that<BR>sends calls from your CTI port to the appropriate
call handler.<BR><BR>-Ryan <BR>On Jul 26, 2005, at 2:14 PM, Voll, Scott
wrote:<BR><BR>How do I get AA in Unity to work on a Per site
bases? Ie. extension<BR>1234 is site A's employees and extension
5678 is site B's employees?<BR><BR>TIA<BR><BR>Scott
<BR><BR><BR>_______________________________________________<BR>cisco-voip
mailing list<BR><A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR><A
href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/m \
ailman/listinfo/cisco-voip</A><BR><BR>_______________________________________________<BR>cisco-voip \
mailing list<BR><A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR><A
href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</A><o:p></o:p></SPAN></FONT></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><BR><BR clear=all><BR>-- <BR>Have a great
day!!!!!!!!!!<BR>zephy316_gmail.com<BR><BR>Replace the _ with an @ symbol
<o:p></o:p></SPAN></FONT></P></DIV>
<P>
<HR>
<P></P>_______________________________________________<BR>cisco-voip mailing
list<BR>cisco-voip@puck.nether.net<BR>https://puck.nether.net/mailman/listinfo/cisco-voip<BR></BLOCKQUOTE></BODY></HTML>
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