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List: asterisk-users
Subject: Re: [asterisk-users] Transferring problem within Queues [edit]
From: Olivier <oza_4h07 () yahoo ! fr>
Date: 2010-12-29 18:53:49
Message-ID: AANLkTimKF9EvP97S0OUcFDYQbKhU3w+duZ5tbLmcViWG () mail ! gmail ! com
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2010/12/16 Ishfaq Malik <ish@pack-net.co.uk>
> On Wed, 2010-12-15 at 14:33 +0000, Ishfaq Malik wrote:
> > Hi
> >
> > We are using asterisk 1.4.17 for the apt repository on an Ubuntu server
> > and we're getting an odd problem with one customer using a Queue
> >
> > The queue is called in the dialplan with the options Tn
> > The queue only has one member.
> > Occasionally and starting to get more frequently the caller ends up
> > being initially answered by the wrong extension (i.e. one that is not a
> > member of the queue)
> > Has anyone ever heard of an issue where on call in a queue is
> > transferred but the transfer is actually actioned on a different call
> > that is waiting in the same queue?
> >
> > Thanks in Advance
> >
> > Ish
>
> I've been doing my own testing so can add some more information to my
> initial problem.
>
> I have set up my phone to use hints/subscriptions for the purpose of BLF
> Call A comes in and is answered by User 1
> Call B comes in and is left ringing
> User 1 uses a BLF programmed button on a snom phone to call user 2
> User 2 answers and accepts the call
> User 1 presses transfer on their phone
> Call B (which still has not been answered) is transferred to User 2 and
> not call A which stays on hold!
>
> If I do the same as above but press hold and dial the extension for user
> 2 and then press transfer call A is transferred to user 2 which is what
> I think we all would consider to be the correct behaviour.
>
> Has anyone ever come across this and found a reason (and possibly
> solution) for this issue?
>
Have you tried using features.conf file blind and attended transfers ? Does
it work ?
Have you tried using a non-Snom phone ?
>
>
> --
> Ishfaq Malik
> Software Developer
> PackNet Ltd
>
> Office: 0161 660 3062
>
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
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[Attachment #5 (text/html)]
<br><br><div class="gmail_quote">2010/12/16 Ishfaq Malik <span dir="ltr"><<a \
href="mailto:ish@pack-net.co.uk">ish@pack-net.co.uk</a>></span><br><blockquote \
class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt \
0pt 0.8ex; padding-left: 1ex;"> On Wed, 2010-12-15 at 14:33 +0000, Ishfaq Malik \
wrote:<br> > Hi<br>
><br>
> We are using asterisk 1.4.17 for the apt repository on an Ubuntu server<br>
> and we're getting an odd problem with one customer using a Queue<br>
><br>
> The queue is called in the dialplan with the options Tn<br>
> The queue only has one member.<br>
> Occasionally and starting to get more frequently the caller ends up<br>
> being initially answered by the wrong extension (i.e. one that is not a<br>
> member of the queue)<br>
> Has anyone ever heard of an issue where on call in a queue is<br>
> transferred but the transfer is actually actioned on a different call<br>
> that is waiting in the same queue?<br>
><br>
> Thanks in Advance<br>
><br>
> Ish<br>
<br>
I've been doing my own testing so can add some more information to my<br>
initial problem.<br>
<br>
I have set up my phone to use hints/subscriptions for the purpose of BLF<br>
Call A comes in and is answered by User 1<br>
Call B comes in and is left ringing<br>
User 1 uses a BLF programmed button on a snom phone to call user 2<br>
User 2 answers and accepts the call<br>
User 1 presses transfer on their phone<br>
Call B (which still has not been answered) is transferred to User 2 and<br>
not call A which stays on hold!<br>
<br>
If I do the same as above but press hold and dial the extension for user<br>
2 and then press transfer call A is transferred to user 2 which is what<br>
I think we all would consider to be the correct behaviour.<br>
<br>
Has anyone ever come across this and found a reason (and possibly<br>
solution) for this issue?<br></blockquote><div><br>Have you tried using features.conf \
file blind and attended transfers ? Does it work ?<br>Have you tried using a non-Snom \
phone ?<br> <br></div><blockquote class="gmail_quote" style="border-left: 1px solid \
rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<br>
<br>
--<br>
Ishfaq Malik<br>
Software Developer<br>
PackNet Ltd<br>
<br>
Office: 0161 660 3062<br>
<br>
<br>
--<br>
_____________________________________________________________________<br>
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target="_blank">http://www.api-digital.com</a> --<br> New to Asterisk? Join us for a \
live introductory webinar every Thurs:<br>
<a href="http://www.asterisk.org/hello" \
target="_blank">http://www.asterisk.org/hello</a><br> <br>
asterisk-users mailing list<br>
To UNSUBSCRIBE or update options visit:<br>
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target="_blank">http://lists.digium.com/mailman/listinfo/asterisk-users</a><br> \
</blockquote></div><br>
--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
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