'[asterisk-users] Queue setup and phones ringing'

[prev in list] [next in list] [prev in thread] [next in thread] 

List: asterisk-users
Subject: [asterisk-users] Queue setup and phones ringing
From: Stefano Buelow <stefano.buelow () logx ! it>
Date: 2008-04-30 16:48:01
Message-ID: 1209574081.7817.17.camel () nova ! logx ! intranet
[Download RAW message or body]

[Attachment #2 (multipart/alternative)]

Greetings List

I'm trying to setup a queue in a different way that usual to give a
clearer feedback to the customer.

What i'm trying to do is to let the caller hear MOH when no agent's
phones are ringing (i.e. everybody busy or there are no agents
agailable/logged in) but ring on the caller side when an agent phone is
actually ringing. The 'r' option in the Queue command is not a viable
solution, mainly for two reasons:
1) It forces ringing state, even if no phone is ringing at all
2) It breaks the periodic announcement

>From my experience with customer centers is quite a common solution,
but I'm unable to accomplish it.
Does anybody have an idea about this ?

Thanks a lot!

-- 
Il messaggio e' stato analizzato alla ricerca di virus o
contenuti pericolosi da MailScanner, ed e'
risultato non infetto.

[Attachment #5 (text/html)]

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 TRANSITIONAL//EN">
<HTML>
<HEAD>
 <META HTTP-EQUIV="Content-Type" CONTENT="text/html; CHARSET=UTF-8">
 <META NAME="GENERATOR" CONTENT="GtkHTML/3.16.3">
</HEAD>
<BODY>
Greetings List 
 
I'm trying to setup a queue in a different way that usual to give a clearer feedback \
to the customer. 
What i'm trying to do is to let the caller hear MOH when no agent's phones are \
ringing (i.e. everybody busy or there are no agents agailable/logged in) but ring on \
the caller side when an agent phone is actually ringing. The 'r' option in the Queue \
command is not a viable solution, mainly for two reasons: 1) It forces ringing \
state, even if no phone is ringing at all 2) It breaks the periodic \
announcement 
&gt;From my experience with customer centers is quite a common solution, but I'm \
unable to accomplish it. Does anybody have an idea about this ? 
 
Thanks a lot! 
 
 
</BODY>
 -- 
 Il messaggio e' stato analizzato alla ricerca di virus o
 contenuti pericolosi da
<a href="http://www.mailscanner.info/">MailScanner</a>, ed e'
 risultato non infetto.
</HTML>

_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users

[prev in list] [next in list] [prev in thread] [next in thread] 