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List: asterisk-dev
Subject: Re: [asterisk-dev] How to Change The Caller Position in Queue
From: "shayne.alone () gmail ! com" <shayne ! alone () gmail ! com>
Date: 2011-01-31 18:49:23
Message-ID: AANLkTinmwvOd9CCe5-+P+uFmxt2QZOTuiEr=u9oT-Q_M () mail ! gmail ! com
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Dear Kevin;
I know that, but I am looking for another solution.
Want to Manage the Calls which are in Waiting State (inside the Queue).
I don't know if it's possible or not! but want to find a way (for example
via AMI) to reorder and/or do some changes on Queues.
for example, pick a Caller From Queue-A(Waiting on position 3) and put it on
Queue-B(Waiting on Position 5).
:^)
On Sun, Jan 30, 2011 at 7:09 PM, Kevin P. Fleming <kpfleming@digium.com>wrote:
> On 01/29/2011 07:11 AM, shayne.alone@gmail.com wrote:
>
>> Dear Mr/Ms;
>>
>> web have some Queues and our Call Center and put caller in Queue Based
>> on some regional decisions.
>> by the way, after the Caller placed on Queues, we like to be able to
>> reorder them on our rules.
>>
>> as an example:
>> there is a queue which have 10 caller in waiting stage right now, one
>> with the no:7 is VIP!
>> so we need to change her place to no:2.
>>
>> what is the best way to do such a things, or alike...
>>
>
> The Queue application already lets you place callers into the queue ahead
> of other callers, so if you know the priority of a caller before you add
> them (not after), you can set the QUEUE_PRIO channel variable before calling
> the Queue application, and the caller will be placed into the queue ahead of
> all existing callers with a lower priority (but just behind existing callers
> with higher or equal priority).
>
> --
> Kevin P. Fleming
> Digium, Inc. | Director of Software Technologies
> 445 Jan Davis Drive NW - Huntsville, AL 35806 - USA
> skype: kpfleming | jabber: kfleming@digium.com
> Check us out at www.digium.com & www.asterisk.org
>
> --
> _____________________________________________________________________
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> asterisk-dev mailing list
> To UNSUBSCRIBE or update options visit:
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--
Regards,
Ali R. Taleghani
0936 322 4069
[Attachment #5 (text/html)]
<div dir="ltr">Dear Kevin;<div>I know that, but I am looking for another \
solution.</div><div>Want to Manage the Calls which are in Waiting State (inside the \
Queue).</div><div>I don't know if it's possible or not! but want to find a \
way (for example via AMI) to reorder and/or do some changes on Queues.</div>
<div>for example, pick a Caller From Queue-A(Waiting on position 3) and put it on \
Queue-B(Waiting on Position 5).</div><div><br></div><div><meta \
http-equiv="content-type" content="text/html; charset=utf-8">:^)</div><div> <br>
</div><div><br><div class="gmail_quote">On Sun, Jan 30, 2011 at 7:09 PM, Kevin P. \
Fleming <span dir="ltr"><<a \
href="mailto:kpfleming@digium.com">kpfleming@digium.com</a>></span> \
wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px \
#ccc solid;padding-left:1ex;">
<div><div></div><div class="h5">On 01/29/2011 07:11 AM, <a \
href="mailto:shayne.alone@gmail.com" target="_blank">shayne.alone@gmail.com</a> \
wrote:<br> <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px \
#ccc solid;padding-left:1ex"> Dear Mr/Ms;<br>
<br>
web have some Queues and our Call Center and put caller in Queue Based<br>
on some regional decisions.<br>
by the way, after the Caller placed on Queues, we like to be able to<br>
reorder them on our rules.<br>
<br>
as an example:<br>
there is a queue which have 10 caller in waiting stage right now, one<br>
with the no:7 is VIP!<br>
so we need to change her place to no:2.<br>
<br>
what is the best way to do such a things, or alike...<br>
</blockquote>
<br></div></div>
The Queue application already lets you place callers into the queue ahead of other \
callers, so if you know the priority of a caller before you add them (not after), you \
can set the QUEUE_PRIO channel variable before calling the Queue application, and the \
caller will be placed into the queue ahead of all existing callers with a lower \
priority (but just behind existing callers with higher or equal priority).<br>
<br>
-- <br>
Kevin P. Fleming<br>
Digium, Inc. | Director of Software Technologies<br>
445 Jan Davis Drive NW - Huntsville, AL 35806 - USA<br>
skype: kpfleming | jabber: <a href="mailto:kfleming@digium.com" \
target="_blank">kfleming@digium.com</a><br> Check us out at <a \
href="http://www.digium.com" target="_blank">www.digium.com</a> & <a \
href="http://www.asterisk.org" target="_blank">www.asterisk.org</a><br><font \
color="#888888"> <br>
--<br>
_____________________________________________________________________<br>
-- Bandwidth and Colocation Provided by <a href="http://www.api-digital.com" \
target="_blank">http://www.api-digital.com</a> --<br> <br>
asterisk-dev mailing list<br>
To UNSUBSCRIBE or update options visit:<br>
<a href="http://lists.digium.com/mailman/listinfo/asterisk-dev" \
target="_blank">http://lists.digium.com/mailman/listinfo/asterisk-dev</a><br> \
</font></blockquote></div><br><br clear="all"><br>-- <br><div \
dir="ltr">Regards,<br>Ali R. Taleghani<br>0936 322 4069</div><br> </div></div>
--
_____________________________________________________________________
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asterisk-dev mailing list
To UNSUBSCRIBE or update options visit:
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