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List:       asterisk-biz
Subject:    Re: [asterisk-biz] software for call center
From:       Stephen Wingfield <steve () bicom ! us>
Date:       2011-09-27 11:07:42
Message-ID: 5DC4D44E-08C3-4B87-8252-A9035FBD6F13 () bicom ! us
[Download RAW message or body]

Hans

PBXware was the first Turnkey Product to use Asterisk. Since 2003 we have been R&D.
Call Center Edition is here : http://www.bicomsystems.com/products/C/P/797/154_2573/

Very detailed supervisor statistics with our AQMON : \
http://www.bicomsystems.com/products/C/P/797/605/

From what you describe, 50,000 users, you will need a cluster with SIP Proxy in \
front: http://www.bicomsystems.com/products/C/P/797/411/

You may need custom development work, particularly considering CRM integration.

Above all, you'll need references that this will just work. How can I put it ... even \
the big Traditional Vendors are now our customers. The cost saves to those same \
Traditional Vendors will be huge however.

Our R&D and some sales is in Europe, support though stretches through European to USA \
Timezone and that covers the evening hours should managed downtime be needed.

I'll drop you my full details offline.

steve {at] bicomsystems D*t c0m



On Jul 16, 2011, at 2:14 AM, Hans Witvliet wrote:

> Hi all,
> 
> Not sure if this is the correct list...
> 
> A college of mine asked if i knew any companies that have implemented
> call centers using Open Source Software.
> Although he didn't explicitly mentioned Asterisk, i considered it the
> best starting point.
> 
> I don't have many details (yet), but from what i heard:
> He is responsible for setting up/replacing a call center this year.
> Some people immediately jumped for Cisco, but he was opting for
> opensource.
> 
> -software must be "turn-key"
> -support through SLA-contract
> -Possibility for (re-)training existing people
> -Your company should preferebly European
> -Your company should have done a number of simular projects.
> 
> I presume you would like to know the intended audiance (estimated number
> of calls/hour), but that's a detail i'm not sure about myself.
> It could be either for a sub-department or our whole organisation.
> In the latter case we are talking about 50,000 users.
> 
> 
> Hans
> 
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